Mina Kastrati
Benowa,QLD
Summary
I am someone who prides themselves in being an organized and dependable candidate. I love completing new challenges and finding resolutions to any issues. I am successful at managing multiple priorities with a positive attitude and a proven willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Reception Supervisor
World Gym
01.2023 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Processed customer invoices, credit memos and payments within established timelines.
- Monitored outstanding invoices and performed collections duties.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recognized, documented, and advised on removal of hazards.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Maintained high professionalism and built great relationships with customers to provide the most efficient service.
Housekeeping Room Attendant
AHS Hospitality
08.2022 - 01.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
Education
Completion of Year 12 -
Southport State High School
Southport, QLD11.2022
Certificate IV Crime & Justice - Crime & Justice
Unity College
Caloundra West, QLD01.2022
Skills
- Guest Relations
- Scheduling Coordination
- Organizational Skills
- Empathy and Compassion
- Decision Making
- Staff Training
- Record Keeping
- Attention to Detail
- Customer Service Excellence
- Inventory Management
- Problem Solving
- Effective Communication
Hobbies
- Gym
- Cooking
- going to the beach
- Socialising
- Travelling
References
Shae Bazini: Manager at World Gym Surfers Paradise
Ph: 04 32 239 109
Cecilia Parekura: AHS Hospitality
Email: Cecilia.parekura@hilton.com
Timeline
Reception Supervisor
World Gym
01.2023 - Current
Housekeeping Room Attendant
AHS Hospitality
08.2022 - 01.2023
Completion of Year 12 -
Southport State High School
Certificate IV Crime & Justice - Crime & Justice
Unity College
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