Mina Kastrati
Summary
I'm a motivated and dedicated individual with a strong background in customer service, administration, and fitness coaching. I excel at building genuine connections, staying organized, and delivering positive experiences for clients. With a focus on teamwork and personal growth, I bring energy, attention to detail, and a can-do attitude to everything I do. I'm passionate about creating welcoming environments and making a meaningful impact in every role I take on.
Overview
9
9
years of professional experience
Work History
Receptionist
Iron Gym Browns Plains
01.2024 - 02.2025
- As a receptionist at Iron Gym, I ensured the gym maintained a clean and welcoming environment by keeping the supplement store presentable and organized
- I prepared protein shakes, followed up on overdue payments, created engaging social media content, and conducted outreach to connect with potential members
- My role emphasized delivering excellent customer service and contributing to the overall member experience
Reception Manager
World Gym Surfers
01.2023 - 01.2024
- Comprehensive administrative assistance to Management
- Agenda follow-up
- Review of documents suitability and file control
- File maintenance
- As a Reception Manager, I led a team to ensure smooth front desk operations, maintained a high standard of cleanliness, and provided exceptional customer service
- I managed schedules, processed orders and invoices, and handled social media content creation
- My role focused on creating a welcoming environment and ensuring every client felt valued
Room Attendant
AHS Hospitality
06.2022 - 01.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Sandwich Artist
Subway
05.2022 - 12.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Bootie
Boost Juice
09.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Team Member
Lakeside Kebabs and Pizza
01.2016 - 03.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate III & IV in Fitness
Fit College
Gold Coast, QLD12-2023
Certificate in First Aid & CPR
Fit Collage
Gold Coast 10-2023
Completion of year 12 -
Southport State High
12-2022
Certificate IV Crime And Justice
Unity College
Caloundra, QLD10-2021
Certificate 1 in Financial Services
Southport State High
Southport, QLD07-2021
Skills
- Problem-solving and conflict resolution
- Leadership and team supervision
- Excellent customer service and relationship-building
- Strong time management and organizational skills
- Clear and effective communication
- Fitness coaching and personalized program creation
- Social media content creation and management
- Proficient in Microsoft Office and POS systems
- Teamwork and collaboration
- Adaptable and quick to learn
References
IRON GYM MANAGER - Erk: 0449 891 745
WORLD GYM MANAGER - Shae: 0432 239 109
AHS HOSPITALITY - Cecillia: cecilia.parekura@hilton.com
SUBWAY - Sonal: subwaylabrador@gmail.com
BOOST JUICE - Tina: 0406 119 053
LAKESIDE KEBABS AND PIZZA - Bill: Billshaqiri@gmail.com
Timeline
Receptionist
Iron Gym Browns Plains
01.2024 - 02.2025
Reception Manager
World Gym Surfers
01.2023 - 01.2024
Room Attendant
AHS Hospitality
06.2022 - 01.2023
Sandwich Artist
Subway
05.2022 - 12.2022
Bootie
Boost Juice
09.2021 - 03.2022
Team Member
Lakeside Kebabs and Pizza
01.2016 - 03.2019
Certificate III & IV in Fitness
Fit College
Certificate in First Aid & CPR
Fit Collage
Completion of year 12 -
Southport State High
Certificate IV Crime And Justice
Unity College
Certificate 1 in Financial Services
Southport State High
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