Pragyan Karkee
Queanbeyan,Australia
Summary
Customer-focused and results-driven professional with a strong background in customer service, inventory management, and sales. Proven ability to deliver exceptional shopping experiences, build customer loyalty, and drive sales in fast-paced retail environments. Skilled in managing inventory, resolving customer issues, and collaborating with team members to achieve store goals. Adept at leveraging strong communication and interpersonal skills to create a positive and welcoming atmosphere for customers.
Overview
5
5
years of professional experience
Work History
Housemen/ bellboy
knightbridge Hotel
01.2023 - Current
- Excelled in multitasking abilities to handle multiple guest requests simultaneously without compromising quality of service.
- Promoted a professional image of the hotel by adhering to uniform and grooming standards at all times.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Assisted in managing inventory by tracking stock levels, organizing storage areas, and preparing products for display
- Greet all customers in a friendly and courteous manner during all interactions. Maintain professionalism.
- Resolved guest issues quickly and with great care and effectiveness.
- Maintained a clean and organized store layout, ensuring products were easily accessible and visually appealing
- Trained new team members on store policies, customer service standards, and POS system operations.
- Assisted in maintaining a high level of security within the hotel, reporting suspicious activity or safety concerns to management promptly.
Retail Associate
Woolworth
01.2020 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Information Technology - Information Technology
Federation University (IIBIT)
Sydney, NSW01-2020
Advanced Diploma in Information Technology -
Academic Australasia
Sydney, NSW02-2018
Skills
- Workplace safety adherence
- Team player mentality
- Customer service
- Active listening
- Computer proficiency
- Reliability and punctuality
- Professional appearance
- Cultural sensitivity
- Lost and found management
- Foreign language skills
- Hotel policy adherence
- Sales and retail experience
- Guest relations expertise
- Heavy lifting
- Effective organization
- Documentation
Languages
English
Nepali
Hindi
Timeline
Housemen/ bellboy
knightbridge Hotel
01.2023 - Current
Retail Associate
Woolworth
01.2020 - Current
Bachelor of Information Technology - Information Technology
Federation University (IIBIT)
Advanced Diploma in Information Technology -
Academic Australasia
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