Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mina Kon

Adelaide,SA

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head Barista/ Bartender

Mr nick Pasedena
Adelaide, SA
07.2022 - Current
  • Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
  • Provided friendly and courteous service to customers.
  • Maintained cleanliness of the café area and equipment.
  • Trained new baristas on proper preparation techniques for various coffee drinks.
  • Ensured product quality by tasting each drink prior to serving it to the customer.
  • Monitored stock levels of food items such as pastries, muffins.
  • Resolved customer complaints in a professional manner while following company policies and procedures.
  • Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Assisted in setting up the bar for service shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

All Rounder

Gingers Vintage Lounge Bar
Adelaide, SA
06.2022 - 09.2023
  • Took beverage orders from patrons and served drinks promptly.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.

Front of House Wait Staff Member

Samurai Teppanyaki
Adelaide, SA
10.2021 - 06.2022
  • Assisted guests with making food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Assisted in setting up for events and special occasions, ensuring a seamless experience.
  • Monitored inventory of front-of-house supplies and placed orders as necessary.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

GED -

Sapporo Designer College
Sapporo Japan
03-2011

Skills

  • Coffee expertise
  • Exceptional customer service
  • Up-selling
  • Espresso machine operation
  • Adaptive and creative
  • Friendly and outgoing
  • Hospitality and accommodation

Languages

English
Professional
Japanese
Native/ Bilingual

Certification

  • Driver license
  • RSA

Timeline

Head Barista/ Bartender

Mr nick Pasedena
07.2022 - Current

All Rounder

Gingers Vintage Lounge Bar
06.2022 - 09.2023

Front of House Wait Staff Member

Samurai Teppanyaki
10.2021 - 06.2022

GED -

Sapporo Designer College

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Mina Kon