Mina Mousa

Strategic technical leader responsible for driving Extreme’s pre-sales engineering, partner enablement, and customer success across ANZ. Lead a high-performing SE team and serve as a trusted advisor across cloud networking, wireless, Fabric, AI-powered insights, and security solutions. Represent Extreme in executive briefings, webinars, and keynote sessions, while influencing product direction through direct field feedback.

Key Contributions:

• Scaled and led the ANZ Systems Engineering team, enhancing customer coverage, and accelerating technical win rates.
• Spearheaded regional adoption of ExtremeCloud™ IQ and Extreme Fabric, achieving a 65% year-over-year increase in Fabric deployments.
• Enabled double-digit sales growth year over year, supporting large strategic wins with Metro Trains, Sydney Trains, Healthscope, Snowy Hydro, UNE, and MQU.
• Drove partner transformation through onboarding, workshops, and technical co-selling programs.
• Delivered high-impact webinars, live demos, and served as a keynote speaker at regional industry events.
• Finalist in the ARN Innovation Awards (2022 and 2023) for Personal Innovation, Technical Excellence (Extreme Networks), recognizing industry leadership, and innovation.
• Contributed to product evolution through early adopter programs and direct engagement with Extreme’s global teams.

Trusted technical advisor supporting enterprise, government, and service provider customers across Australia. Partnering with Sales, Channel, and Product teams to design and deliver innovative, cloud-driven networking and security solutions that solve real business challenges.

Core Responsibilities:

• Act as a customer-facing consultant throughout the sales cycle, from discovery to solution validation, and post-sales support.
• Translate customer business requirements into tailored technical architectures, leveraging Extreme’s Fabric, Wi-Fi, SD-WAN, and security NAC platforms.
• Deliver strategic technical presentations, solution whiteboarding, and workshops to IT and business leaders.
• Lead demos, trials, and PoCs with a strong focus on measurable outcomes and ROI.
• Support customer success through hands-on troubleshooting, architecture refinement, and deployment guidance.
• Enable partners through onboarding, training, and ongoing technical mentoring.
• Maintain deep technical expertise across multiple solution areas while staying ahead of market and competitive trends in the Australian IT landscape.
• Represent Extreme Networks as a lead speaker at local industry events, partner forums, and executive briefings.
• Contribute to internal and external technical content, including design guides and best practices.
  

Key Achievements:

• Proven track record of driving significant sales growth and delivering technical leadership in high-impact opportunities across the ANZ region.
• Named 'Systems Engineer of the Year – APAC' for exceptional performance, innovation, and customer engagement.
• President's Club award recipient, recognizing top performance and contribution to business success globally.

Key technical advisor supporting enterprise, government, and service provider customers across the Middle East and Africa during a time of accelerated digital transformation. Partnered with Sales, Channel, and Product teams to deliver secure, scalable, and efficient networking solutions aligned with mobility, cloud migration, and data center modernization.

Core Responsibilities:

• Led customer-facing technical engagement across the sales cycle—from requirement gathering, architecture design, to PoC execution and deployment support.
• Designed tailored solutions using Extreme’s Wi-Fi, switching, and security platforms, with early adoption of Extreme Fabric technology to simplify and automate network operations.
• Delivered product demonstrations, solution workshops, and executive briefings across key META markets.
• Supported early initiatives in network automation, SDN, and campus-to-data-center convergence.
• Enabled regional partners through onboarding, technical enablement, and hands-on training.
• Monitored market trends in virtualization, mobility, and cloud to guide solution positioning.

Key Achievements:

• Contributed to major infrastructure projects for the Burj Khalifa, Dubai Mall, Dubai Marina Mall, the Address Hotels, DWTC, the University of Sharjah, and Ajman University.
• Recognized for driving early adoption of Fabric-based networking architectures in large-scale enterprise and hospitality environments.
• Supported wins in strategic verticals, including education, public sector, and hospitality.
• Played a pivotal role in partner technical readiness and go-to-market execution across the region.

• Astutely led a team of six network engineers and assured smooth operations.
• LAN/WAN design, installation, and implementation for complex and mega projects using multivendor products: Cisco, Extreme Networks, HPE, Juniper, Aruba, Avaya, and Nortel.
• Involved in handling the installation, configuration, upgradation, hardening, and troubleshooting of firewalls, switches, routers, IP phones, IPTV, and access points.
• Third-level support to the NOC team, as well as addressing escalations.
• Ensured closure of all trouble tickets and service requests as per SLA.
• Undertook a proof of concept of new infrastructure solutions and devices.
• Effectively liaised with vendors for site handover and support issues.
• Performed capacity and resource planning to evaluate existing network systems, to recommend resources, and to maintain or expand as necessary.
• Deftly monitored, managed, and troubleshot over 1,500 network devices using SNMP-based tools like PRTG, ManageEngine, SolarWinds, IT360, Cisco Prime, and Extreme Management Center.
• Checked potential network attacks on the Tipping Point IPS, and took action accordingly.
• Looked after IPAM, DHCP management using Windows Servers, and Infoblox.
• Handled datacenter management and undertook an internal audit for proper labeling, cabling, and mounting.

• Played a key role in the design and establishment of the organization’s multi-vendor Network Operations Center (NOC), defining operational procedures, escalation workflows, and monitoring standards.
• Provided advanced support and troubleshooting across complex, multi-vendor environments, including Cisco, Juniper, Extreme Networks, Aruba, Fortinet, and Palo Alto platforms.
• Designed, implemented, and maintained enterprise-grade LAN, WAN, wireless, and network security infrastructure, covering routers, switches, firewalls, load balancers, wireless controllers, and VPN solutions.
• Managed and verified all infrastructure changes to core, distribution, server farm switches, wireless controllers, and firewalls, ensuring minimal business impact through proactive planning and ITIL-compliant change control.
• Translated cross-departmental business needs into scalable, secure, and high-performance network architectures.
• Oversaw data center operations, including virtualization, storage networking, and redundancy planning, with a focus on high availability and disaster recovery readiness.
• Evaluated and integrated emerging technologies such as network access control (NAC), data center automation, and advanced monitoring tools to enhance the organization’s security and operational efficiency.
• Maintained close coordination with vendors for support, escalations, and upgrades, ensuring end-to-end lifecycle management of infrastructure.

• Led the design, implementation, and delivery of network infrastructure projects across RTA’s enterprise environment, including data centers, corporate offices, and remote operational sites. Key responsibilities included:
• Designing and deploying secure, high-availability network architectures aligned with RTA’s strategic IT goals.
• Leading the data center migration project for RTA and Dubai Taxi Corporation, ensuring minimal downtime, and a seamless transition of critical services.
• Overseeing routing, switching, firewall, and wireless infrastructure upgrades across multiple sites.
• Collaborating with cross-functional teams, vendors, and stakeholders to deliver scalable solutions within time and budget.
• Ensuring compliance with RTA security standards and IT governance frameworks.
• Mentoring junior engineers, and providing escalation support for complex technical issues.