Mina Palmer
Essendon,VIC
Summary
Professional with over 10 years of experience in hospitality and customer service, delivering exceptional service in fast-paced environments. Skilled in customer relations, team coordination, and resolving issues with professionalism and efficiency. Strong communication and interpersonal skills, with experience working in multicultural and high-pressure settings. Committed to providing outstanding customer experiences while maintaining high operational standards.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Duty Manager
The King Hotel
Melbourne , VIC
03.2018 - Current
- Managed daily operations in a high-volume CBD pub, ensuring smooth and efficient service
- Supervised front-of-house operations, including hosting, seating, and customer service
- Prepared and served beverages in line with responsible service standards
- Handled customer complaints professionally to maintain positive guest experiences
- Coordinated with kitchen staff to ensure timely and accurate food service
- Processed cash, EFTPOS, and TAB transactions, including till balancing
- Trained and supported new staff to meet venue standards and procedures
- Managed opening and closing duties, including cash handling and venue security
Coordinator
WOWOW
Melbourne , VIC
01.2018 - 01.2020
- Coordinated operations for the Japanese broadcast team at the Australian Open
- Provided Japanese–English interpretation for production crew, players, and onsite staff
- Liaised with tournament personnel and coordinated interview schedules
- Assisted players during studio interviews in a fast-paced international environment
Airline Ground Crew
All Nippon Airways
Tokyo, Japan
06.2010 - 07.2015
- Supported safe and efficient aircraft turnaround operations
- Delivered a high standard of customer service while assisting passengers with check-in, boarding, and special assistance
- Coordinated baggage handling and communicated with flight and ground crews
- Resolved passenger enquiries and operational issues professionally
- Worked in a fast-paced team environment while maintaining safety and service standards.
Education
Intercultural Communication
Hosei University
Tokyo, Japan 04.2006 - 03.2010
Skills
- Customer service
- Attention to detail
- Strong work ethic
- Team player
- Problem solving
Certification
- RSA
- Driver’s license
Hobby
Dining out, fitness, sports, baking, cooking
References
References available upon request.
Timeline
Duty Manager
The King Hotel
03.2018 - Current
Coordinator
WOWOW
01.2018 - 01.2020
Airline Ground Crew
All Nippon Airways
06.2010 - 07.2015
Intercultural Communication
Hosei University
04.2006 - 03.2010