Mina Qaumi
Condell Park,NSW
Summary
High-achieving Mortgage Broker with career spent building business opportunities and working with Lenders.
Exceptional loan origination knowledge and follow up with lenders and borrowers.
Meticulous professional with background in assessing borrower needs and explaining the loan process in clear terms.
Savvy Home Mortgage Consultant with [Number] years of experience fostering positive relationships with both borrowers and lenders. Skilled in workplace collaboration and strategy development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Mortgage Broker
Elders Inner West Real Estate
01.2018 - Current
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Streamlined the loan application process for faster approvals and increased customer retention.
- Collaborated with lenders to secure competitive interest rates and terms, resulting in more affordable home financing options.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
Manager / Functions Co-ordinator
Iris Capital Group
08.2013 - 12.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
Manager - Functions Co-Ordinator
Iris Hotel Group
08.2013 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Director
Self Employed Services
12.2011 - 01.2013
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Records Management Assistant
Burwood Council
12.2011 - 06.2012
- Streamlined records management processes by implementing digital storage solutions and reducing physical clutter.
- Enhanced information retrieval times with the implementation of a comprehensive indexing system for all stored documents.
- Ensured accurate document classification by working closely with department heads to understand their unique needs and requirements.
- Maintained strict confidentiality and security protocols, safeguarding sensitive company information from unauthorized access.
Legal Secretary
Pierre Safi & Halligan Lawyers
09.2007 - 12.2011
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
Education
No Degree - Finance
Anti-Money Laundering And Counter Terrorism
Sydney09.2023
Certificate IV in Real Estate Practice - Real Estate
Australian College of Professionals
Sydney01.2021
Diploma - Finance & Mortgage Broking
Australian College of Professionals
Sydney10.2020
Cert IV in Finance & Mortgage Broking - Finance & Mortgage Broking
Australian College of Professionals
02.2020
Certificate I, II, III & IV - Hospitality
TAFE Sydney
Sydney01.2011
Certificate II in Community Pharmacy - Pharmacy
TAFE
Sydney01.2009
Diploma - Legal Studies & Business Administration
TAFE
Sydney06.2008
HSC - Year 7 - Year 12
Macarthur Girls High School
Parramatta, NSW12.2007
Skills
- Proficient in [Software]
- Strategic Marketing
- Customer service and support
- Recommending mortgage programs
- Accurate Documentation
- Processing loan applications
- Client engagement and assistance
- Client Confidentiality
- Training and coaching
- Loan Applications
- Superior customer service
- Refinancing options
- Borrower needs assessment
- Loan application processing
Horse Riding
I love riding horses, it's more than just a hobby. It's a passion that borders on obsession. There's a special connection between a rider and their horse, a bond that is built through trust, respect, and communication. Riding horses requires discipline, patience, and courage. It's a sport that challenges me physically and mentally, I find it to be a source of inspiration and motivation.
Languages
Persian
Full Professional
Hindi
Professional Working
Timeline
Mortgage Broker
Elders Inner West Real Estate
01.2018 - Current
Manager / Functions Co-ordinator
Iris Capital Group
08.2013 - 12.2018
Manager - Functions Co-Ordinator
Iris Hotel Group
08.2013 - 12.2018
Director
Self Employed Services
12.2011 - 01.2013
Records Management Assistant
Burwood Council
12.2011 - 06.2012
Legal Secretary
Pierre Safi & Halligan Lawyers
09.2007 - 12.2011
No Degree - Finance
Anti-Money Laundering And Counter Terrorism
Certificate IV in Real Estate Practice - Real Estate
Australian College of Professionals
Diploma - Finance & Mortgage Broking
Australian College of Professionals
Cert IV in Finance & Mortgage Broking - Finance & Mortgage Broking
Australian College of Professionals
Certificate I, II, III & IV - Hospitality
TAFE Sydney
Certificate II in Community Pharmacy - Pharmacy
TAFE
Diploma - Legal Studies & Business Administration
TAFE
HSC - Year 7 - Year 12
Macarthur Girls High School
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