Mina Saadat
Summary
I am a goal driven and determined individual who highly enjoys working with people in the business field. Therefore, I am interested in building upon my skills and knowledge that I have developed throughout my experience in the retail industry to be able to apply this to the human resource field, allowing me to work within my passion of human resource.
Overview
4
4
years of professional experience
Work History
Team Member
The Reject Shop
12.2022 - 11.2023
- Stocked products onto shelves and ensured the store is kept tidy and clean
- Served customers and assisted customers when needed
- Completed transactions via Point of Sales system ensuring purchases were properly made
- Took upon a team leader role, involved managing employees, store, and performed closing shifts.
Customer Service Assistant
Boost Juice
11.2020 - 12.2022
- Completed store transactions via register, including cash, credit, split payment, and EFTPOS to manage cash flow
- Identified customers needs/allergies and provided high-quality service and knowledge about store products
- Deescalated emotionally charged situations and demonstrated the ability to work under pressure
- Prepped and managed customers orders in a timely manner.
Crew Member
McDonald's
02.2020 - 01.2021
- Warmly welcomed customers and offered assistance to ensure efficiency of the store
- Handled 80-100 customers orders per shift, including breakfast, lunch, and dinner
- Swiftly and successfully resolved conflict resulting in continuous customer satisfaction
- Ensured cleanliness of store corresponding with OH & S regulations.
Education
Bachelor of Business (Professional) - Human Resources
Swinburne University of Technology
Victorian Certificate of Education (VCE) -
Point Cook Senior Secondary College
11.2022
Skills
- Good Communication
- Problem Solving
- Effective Time management
- Teamwork and collaboration
Awards
- Leadership achievement (Swinburne University of Technology)
Career development certificate: for demonstration of Swinburne values and development of
employability skills
References
- Linnea Wasley - Assistant manager at The Reject Shop
0479 157 096 | Linneawasley@outlook.com
- Isabella Dermody - Team leader at Boost Juice
0448 013 272 | Isabelladermody@gmail.com
Timeline
Team Member
The Reject Shop
12.2022 - 11.2023
Customer Service Assistant
Boost Juice
11.2020 - 12.2022
Crew Member
McDonald's
02.2020 - 01.2021
Bachelor of Business (Professional) - Human Resources
Swinburne University of Technology
Victorian Certificate of Education (VCE) -
Point Cook Senior Secondary College
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