Mina Sakamoto
South Yarra,Victoria
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Waitress
Taiki Yanagisawa
Nagano, Japan
06.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Met special dietary requests with careful preparation and presentation of dishes.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Rental sales assistant
Rusutsu resort
Hokkaido, Japan
11.2023 - 03.2024
- Provided excellent customer service leading to repeat business by efficiently handling rental queries and transactions.
- Assisted customers in finding suitable rental properties for their needs.
- Collaborated effectively with team members to streamline operations and improve the overall performance of the agency.
- Worked flexibly to cover varied branch opening hours and fill in during staff absences.
- Maintained strong relationships with customers by quickly resolving concerns, issues and disputes.
Education
Bachelor of GMS - Faculty of Global Media Studies
Komazawa University
Tokyo/ Japan 04.2011 - 03.2015
Skills
- Bill calculation accuracy
- Glass polishing
- Great customer service
- Order taking
- Food serving
- Table clearing
- Food service
- Sales experience
Timeline
Waitress
Taiki Yanagisawa
06.2024 - Current
Rental sales assistant
Rusutsu resort
11.2023 - 03.2024
Bachelor of GMS - Faculty of Global Media Studies
Komazawa University
04.2011 - 03.2015
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