Minal Charan
Gosnells
Summary
Dedicated and highly experienced medical receptionist and ultrasound assistant with a strong background across obstetrics and gynaecology, haematology, psychiatry, and medical imaging environments. Skilled in patient coordination, clinical history-taking, appointment scheduling, Medicare and private billing, and managing high-volume reception duties with professionalism and empathy. Known for exceptional communication, organisation, and attention to detail, with experience supporting clinical teams, coordinating transfusions and infusions, and contributing to research audits and patient education initiatives. CPR certified and trained in Trophon sterilisation, with a strong commitment to confidentiality, patient care, and smooth clinic operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Perth Haematology
04.2024 - Current
- Schedule new consultations, follow-up appointments, venesections, and procedure-related visits with accuracy and efficiency.
- Process Medicare, DVA, private billing, and ensure all item numbers and fees are entered correctly.
- Coordinate transfusion bookings for Perth Haematology patients at Starcevich Day Unit (Hollywood Private Hospital) and the Oncology & Haematology Unit (Joondalup Health Campus), including iron infusions, blood transfusions, and occasional DDAVP infusions.
- Provide clear communication to patients regarding preparation, appointment requirements, and follow-up steps.
- Perform end-of-day banking, EFTPOS reconciliation, and invoice management to maintain financial accuracy.
- Manage incoming calls, email enquiries & referrals in a timely and professional manner.
- Maintain clinic stock levels by ordering supplies and ensuring the consulting rooms and front desk are well organised.
- Uphold strict confidentiality while supporting the daily operations of a private haematology practice.
Senior Ultrasound Assistant /Admin /Front Desk Receptionist
Perth Obstetrics & Gynaecology Ultrasound
09.2023 - Current
- Supported high-end obstetric and gynaecological imaging by preparing patients, rooms, and equipment for daily scan lists.
- Collected and presented patient clinical histories to ultrasound specialist and documented relevant medical details accurately.
- Typed ultrasound/medical reports on an urgent or as-needed basis with high accuracy.
- Managed efficient patient flow and delivered senior front-desk duties including bookings, referrals, Medicare/private billing, and high-volume enquiries.
- Trained and mentored new staff across clinical, administrative, and workflow processes.
- Assisted with research-related audits and data collection for ongoing studies.
- Contributed to workflow improvements, social media tasks, and patient engagement initiatives.
- Contributed to clinic social media and patient education initiatives, helping improve community awareness of gynaecological related conditions.
- Liaised professionally with GPs, specialists, and external clinics while upholding confidentiality and patient-centred care.
Medical Receptionist
South Perth Psychiatry
04.2022 - 02.2025
- Managed reception duties for a private psychiatry practice, including patient check-ins, appointment scheduling, and high-volume phone and email enquiries.
- Coordinated new patient intake, referrals, and triage documentation while maintaining strict confidentiality.
- Processed Medicare, private billing, and repeat script fees with accuracy.
- Prepared consultation rooms and maintained a calm, supportive environment for patients attending psychiatric care.
- Communicated sensitively with patients experiencing mental health concerns, providing clear guidance on appointments, follow-up steps, and clinic processes.
- Managed daily administrative tasks including scanning, uploading clinical documents, and maintaining organised patient records.
- Assisted psychiatrists with diary management, telehealth setup, and clinical correspondence.
- Performed end-of-day reconciliation and ensured all billing and appointments were accurately recorded.
Medical Receptionist
West Coast Obstetrics and Gynaecology
04.2022 - 05.2023
- Managed reception duties for a specialist obstetrics and gynaecology practice, including patient check-ins, appointment scheduling, and high-volume phone enquiries.
- Processed referrals, Medicare and private billing, antenatal packages, and daily payments with accuracy.
- Contacted patients post-surgery to check on recovery, provide instructions, and arrange timely follow-up appointments.
- Scanned, uploaded, and organised surgical photos and clinical documents into patient files with strict confidentiality.
- Managed incoming results, clinical correspondence, and secure messaging to ensure timely delivery to clinicians.
- Maintained accurate patient records and supported smooth daily operations in a busy women’s health practice.
- Performed administrative tasks including scanning, filing, banking, and maintaining reception organisation.
Education
Bachelor of Science - Medical Imaging
Central Queensland University
Mackay, QLD12-2028
Skills
- Front desk operations, high-volume phone & reception management
- Confidential record handling (EMR systems)
- Medical terminology
- Workflow organisation & multitasking
- Microsoft office
- Medicare, DVA & private billing
- Stock control & administrative support
- Trophon sterilisation (certified)
- CPR (certified)
Certification
St John - HLTAID009 CPR Certificate
Nanosonics - Trophon 2 certificate
Timeline
Medical Receptionist
Perth Haematology
04.2024 - Current
Senior Ultrasound Assistant /Admin /Front Desk Receptionist
Perth Obstetrics & Gynaecology Ultrasound
09.2023 - Current
Medical Receptionist
South Perth Psychiatry
04.2022 - 02.2025
Medical Receptionist
West Coast Obstetrics and Gynaecology
04.2022 - 05.2023
Bachelor of Science - Medical Imaging
Central Queensland University