Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Minal Pandya

Albion Park

Summary


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Looking to leverage organizational and time management skills as an Administrative Assistant.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Woods & Co
11.2022 - 02.2025
  • Successfully managed a wide range of office responsibilities including incoming calls, outgoing mail and filing.
  • Performed data entry for various standard forms and human resources activities as needed, including payroll processing.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Exhibited exceptional organizational skills to ensure all office duties were completed in a timely manner.
  • Proficient in Microsoft Office Suite, including Excel, Word and Outlook.
  • Developed and implemented new filing systems to increase office efficiency.

Customer Service Representative

Steadfast Logistics
04.2021 - 10.2022
  • Manage customer inquiries and provided timely updates on shipment status, enhancing customer satisfaction.
  • Provided import/export logistics support as assigned by the supervisor.
  • Managed local and regional inventory.
  • Prepared and reviewed invoices, bills of loading, and air way bills for accuracy and compliance.
  • Scanned and uploaded invoices and shipping documentation in accordance with company guidelines.

Branch Sales Officer

HDFC Bank
08.2018 - 03.2021


  • Maintained constant contact with clients in order to ensure that their needs were met, and their accounts were in satisfactory standing.
  • Understood customer required and offered products accordingly.
  • Assisted customers in opening new accounts, resulting in a 20% increase in new customer acquisitions.
  • Successfully achieved the 2020 target of current and saving accounts (CASA).
  • Educating bank customers on available credit options, multiple loan products, and also providing investments and advisory services.

Accounting Intern

H.B. Associates
06.2017 - 12.2017
  • Performed account reconciliations and analysis to resolve billing and payment inquiries.
  • Contributed to budgeting and forecasting processes.
  • Ensured effective working capital management and further improved cash flow management.
  • Approved daily cash entries and inputted returned check entries into the accounting system.
  • Contributing to the production of cash flow projections, financial statements, and budgets.

Education

Master of Business Administration - Finance

Parul Institute of Management & Research
07.2018

Bachelor of Commerce -

Mohanlal Sukhadia University
07.2016

Skills

  • Customer Service
  • Office administration
  • Conflict Resolution
  • Data entry & record-keeping
  • Microsoft Office Suite
  • Salesforce
  • Supply Chain
  • Shipping Basics
  • Teamwork

Certification

  • TALLY Financial Accounting Program (2014)
  • Value Investing and Fundamental Stock Analysis
  • Statistics for Finance


Accomplishments

  • Part of the bank executive resulted in winning the star performer of the year at zonal level.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Achieve individual and branch target on consistent basis.

Timeline

Administrative Assistant

Woods & Co
11.2022 - 02.2025

Customer Service Representative

Steadfast Logistics
04.2021 - 10.2022

Branch Sales Officer

HDFC Bank
08.2018 - 03.2021

Accounting Intern

H.B. Associates
06.2017 - 12.2017

Bachelor of Commerce -

Mohanlal Sukhadia University

Master of Business Administration - Finance

Parul Institute of Management & Research

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Minal Pandya