Minara Jayaweera
Berwick,VIC
Summary
Well-organised, hardworking and conscientious individual, equipped with varies customer service skills and experiences. Am highly driven to increase overall work efficiency and gain personal and professional experience by learning new skills and techniques. I am successful in prioritising tasks, offering exceptional assistance to team members and clients, efficient problem solving and posses strong planning and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relationship Team Member
Mindspace Psychology
Beaconsfield , VIC
06.2023 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
Executive Marketing Assistant
Mindspace Psychology
Melbourne
06.2023 - Current
- Managed the development of online psychological content including website copy, blog posts, and email newsletters.
- Developed and managed promotional materials such as brochures, flyers, newsletters, and other marketing collateral relating to psychology.
- Collaborated closely with the principal psychologist (Director) of our practice to utilise social media as a platform for educating clients, general practitioners, and schools about mental health and psychology
- Coordinated with external vendors to ensure timely delivery of projects.
- Researched potential target markets and identified new opportunities for growth.
- Responded promptly to customer inquiries via phone, email, or social media channels.
- Conducted market research to identify new opportunities for growth.
- Developed creative concepts for advertising campaigns and promotions.
Mental Health Support Worker
Primacy Care
Cranbourne, VIC
10.2022 - 07.2023
- Provided mental health support services to members and families.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Completed home visits of transitioned clients to monitor stability while living in community.
- Promoted independence by assisting and supervising clients while completing daily living activities.
Medical Receptionist
Hallroad Medical Centre
Carrum Downs, VIC
10.2022 - 05.2023
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Customer Service Team Member
Woolworths
Clyde North, Victoria
10.2021 - 10.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Psychological Science - Psychology
Deakin University
Melbourne, VIC06.2023
Beaconhills College Village Campus
Berwick, VICGraduate Diploma of Psychology (Advanced) - Psychology
Monash University
MelbourneSkills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Computer Proficiency
- Excellent Attention to Detail
- Patient and Empathetic
- Team-Oriented and Cooperative
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Willingness to Learn
- Feedback Acceptance
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Willingness to Learn
- Feedback Acceptance
- Excellent Written and Verbal Communication
Certification
- Certificate in Health and Wellbeing in Hospitality - August 2020
- Academic Excellence awarded for top student in year 12 - 2019
- Academic Excellence awarded for English - 2019
Languages
English
Professional
Timeline
Client Relationship Team Member
Mindspace Psychology
06.2023 - Current
Executive Marketing Assistant
Mindspace Psychology
06.2023 - Current
Mental Health Support Worker
Primacy Care
10.2022 - 07.2023
Medical Receptionist
Hallroad Medical Centre
10.2022 - 05.2023
Customer Service Team Member
Woolworths
10.2021 - 10.2022
Bachelor of Psychological Science - Psychology
Deakin University
Beaconhills College Village Campus
Graduate Diploma of Psychology (Advanced) - Psychology
Monash University
- Certificate in Health and Wellbeing in Hospitality - August 2020
- Academic Excellence awarded for top student in year 12 - 2019
- Academic Excellence awarded for English - 2019
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