Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mine ALCA

Summary

Highly-skilled employee with 15+ years of experience working in the mental health industry.

Experienced in practice management, including staff supervision and facility coordination (i was promoted to consulting room coordinator for two years prior going on maternity leave)

Strong work ethic, adaptability and exceptional interpersonal skills. Always providing exceptional customer service to patients.

Enjoy working in a team and providing care to all our patients with a professional and caring mentality and excellent communication skills.

Overview

15
15
years of professional experience

Work History

Medical Secretary

WESLEY HOSPITAL, ASHFIELD
ASHFIELD
08.2009 - Current
  • Front desk customer service - Meet and greet patients in a professional manner
  • Answering incoming calls and assisting with enquiries including new patient referrals.
  • Sorting mail, photocopying, filing, sending out scripts, typing of letters and reports.
  • Responding to email enquiries from patients, pharmacists, lawyers, insurance companies and other service providers.
  • Managed diary calendars for multiple doctors booking/cancelling/rescheduling appointments as needed.
  • Process Medicare/DVA claims
  • Process Medicare rebates
  • Booking medicolegal appointments for law firms, third party companies and invoicing them.
  • Personal Injury Commission appointment bookings made and created invoices/uploaded reports on their company portal.
  • Organised insurance related claims (MVA/ WorkCover) and booked them appropriately.
  • Processed inpatient claims for hospital admissions.
  • Communicated with patients with compassion while keeping medical information private.
  • Generated invoices, receipt remittance advices.
  • Prepared end of day banking for Doctors
  • BLUECHIP software used for billing and other admin duties.

Education

Certificate IV - Small Business Management

Granville TAFE
Granville
12-2009

CERTIFICATE II - Business Administration

Granville TAFE
Granville
12-2006

High School Diploma -

Auburn Girls High School
Auburn, NSW
12-2005

Skills

  • Medical Terminology
  • BlueChip Software Experience
  • Customer Service/Patient Care
  • Payment Collection
  • Attention to Detail
  • Working in a Team
  • Dairy Management
  • Handling Difficult Conversations
  • Organised - Reliable
  • Ability to Multi-Task
  • Office Microsoft

Languages

English
Professional
Turkish
Professional

References

References available upon request.

Timeline

Medical Secretary

WESLEY HOSPITAL, ASHFIELD
08.2009 - Current

Certificate IV - Small Business Management

Granville TAFE

CERTIFICATE II - Business Administration

Granville TAFE

High School Diploma -

Auburn Girls High School

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Mine ALCA