Minerva Girgis
Blacktown,NSW
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at El Shehidin Coptic Orthodox Church. Proficient in Microsoft Office and adept at fostering strong client relationships. Recognized for enhancing client satisfaction and mentoring staff, driving productivity and engagement in diverse environments. Committed to promoting independence and well-being among clients.
Overview
21
21
years of professional experience
Work History
Support Worker
Sydney West Multiculture Services
09.2019 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Promoted community integration by providing extensive physical, emotional and social support.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Improved client independence with structured life skills training.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Participated in professional development and training opportunities to enhance clinical skills.
- Educated clients and families on mental health, wellness and recovery topics.
- Implemented community outreach programs to promote mental health awareness.
Secretary
El Shehidin Coptic Orthodox Church
02.2007 - 10.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Special Needs Trainer
Aghsan Al Karma Center
Khartoum, Sudan
01.2008 - 11.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided coaching and mentoring to employees.
- Coordinated travel logistics for students.
- Formulated tailored development plans for children using insights from medical assessments.
- Organized engaging activities to enhance children's learning.
Counter Staff
Sakiam International Tourism
01.2002 - 11.2002
- Coordinated travel ticketing and booking processes.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
Reservation Ticket Agent
Jupiter Travel & Touring Agency
09.2000 - 01.2002
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
Education
Certificate Of Business -
H&H
2019
Certificate III In Childcare -
H&H
2018
Shadow Teacher -
Althuraya Training & Human Development Center
2016
Teaching Basics For Special Needs -
Aghsan Al Karma Center
2012
Speech Language Pathology -
Ayadi
2012
Biscuit, Cake, Savoury (White Flour Product) -
Sayga Flour Mills
2011
How To Deal With People With Disability -
Eman Welfare & Development
2010
Cake Decorating 1 -
Sayga Flour Mills
2009
Biscuit, Cake, Savoury (Wholemeal Flour Product) -
Sayga Flour Mills
2009
Pasta Making -
Sayga Flour Mills
2008
Computer Basics -
Comboni College of Science And Technology
2007
Intermediate Passenger Fares & Ticketing -
Sudan Airways
2002
Amadeus Basic Reservation Course -
Amadeus
2002
Ticketing And Automation Reservation -
Sudan Airways
2001
Basic Passenger Fares & Ticketing -
Sudan Airways
2000
Skills
Microsoft Office (Word, Excel, PowerPoint and Access)
Web Browsing
Filing
Customer Service
Timeline
Support Worker
Sydney West Multiculture Services
09.2019 - 02.2022
Special Needs Trainer
Aghsan Al Karma Center
01.2008 - 11.2016
Secretary
El Shehidin Coptic Orthodox Church
02.2007 - 10.2012
Counter Staff
Sakiam International Tourism
01.2002 - 11.2002
Reservation Ticket Agent
Jupiter Travel & Touring Agency
09.2000 - 01.2002
Certificate Of Business -
H&H
Certificate III In Childcare -
H&H
Shadow Teacher -
Althuraya Training & Human Development Center
Teaching Basics For Special Needs -
Aghsan Al Karma Center
Speech Language Pathology -
Ayadi
Biscuit, Cake, Savoury (White Flour Product) -
Sayga Flour Mills
How To Deal With People With Disability -
Eman Welfare & Development
Cake Decorating 1 -
Sayga Flour Mills
Biscuit, Cake, Savoury (Wholemeal Flour Product) -
Sayga Flour Mills
Pasta Making -
Sayga Flour Mills
Computer Basics -
Comboni College of Science And Technology
Intermediate Passenger Fares & Ticketing -
Sudan Airways
Amadeus Basic Reservation Course -
Amadeus
Ticketing And Automation Reservation -
Sudan Airways
Basic Passenger Fares & Ticketing -
Sudan Airways