Minesh Nandha
Girrawheen,Australia
Summary
Mature and responsible school leaver seeking employment. Extremely ambitious candidate with a clear vision of becoming involved with a forward-thinking and exciting organization. Brings evidence of specific accomplishments, showcasing a strong and consistent determination to succeed while demonstrating sound personal ethics. Proven track record of being a productive and valuable performer, poised to make a significant impact in any organization.
Overview
8
8
years of professional experience
Work History
Branch Manager / Buisiness Development Manager
All Pumps and Water
Perth
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets .
Assistant Manager
The Reece group
01.2019 - 11.2023
- Greet customers and deliver a comprehensive service to enquiring customers about Reece and services
- Answer incoming calls and email inquiries and schedule appointments for field service personnel and sales staff
- Input information and edit the customer data base when necessary
- Follow company policies and procedures to ensure prompt and accurate booking of incoming and outgoing orders
- Address complaints concerning billing or service rendered
- Performed stock takes to ensure there were no shortages of goods
- Received product deliveries and check the consignment to the delivery manifest
- Followed up on back orders to confirm their delivery date
- Complied with the company OH&S policies and procedures and applied safe work practices
- Provide pricing and quotes for key customers along with following up the quotes and track the project to ensure it runs smoothly
- External visits with customers to build rapport and grow business
- Successfully utilize customer service training to educate and establish a good rapport with customers
- Effectively acquired and maintained sufficient product knowledge and strive to continually increase knowledge base
- Support sales and management efforts of other Reece associates with a positive attitude and team focus
Multiple Job roles
The Reece group
01.2017 - 01.2019
Skills
- Attention to Detail
- Problem Solving
- Teamwork & Collaboration
- Conflict Resolution Skills
- Strong Customer Service
- Strong Verbal Communication Skills
- Safe Work Practices
- OH&S Compliant
- Integrity & Trustworthy
Additional Information
WA C-class drivers License
Work safe LF license (forklift)
References:
- Bryce Dunn, 0455 778 262, Branch Manager,
- Ryan Francis, 0448 900 227, Branch Manager.
- Karl Webber , 0436 457 366, Customer.
Timeline
Branch Manager / Buisiness Development Manager
All Pumps and Water
11.2023 - Current
Assistant Manager
The Reece group
01.2019 - 11.2023
Multiple Job roles
The Reece group
01.2017 - 01.2019