MING CHENG
Sydney,NSW
Summary
Polished individual committed to working hard and remaining calm in high-pressure situations. Motivated and results-driven with 15 years plus experience in Sales Analyses and Sales development. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings.
Overview
18
18
years of professional experience
Work History
Inside Sales Coordinator
Boehringer ingelheim
North Ryde, NSW
06.2023 - Current
- Conduct regular (7 outbound calls a day) planned calls with defined key customers to build and maintain strong relationships.
- Negotiate and gain customer commitment to product orders.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Generated monthly customer dashboard sales performance metrics
Sales Operations Analyst
Markem Imaje
Shanghai, Shanghai
01.2021 - 02.2023
- Developed and implemented processes to improve sales force productivity.
- Conducted regular meetings with sales teams to ensure compliance with set policies and procedures.
- Developed and implemented a Bi-weekly performance reviews for all sales metrics (Such as recovery, price increase), it can accurately predicts PIT revenue impact and helps sales team better prioritize their efforts.
- Collaborated with internal stakeholders to design innovative solutions that drive improved results from the sales team.
- Developed dashboards, scorecards, and other reporting tools to track key performance indicators.
- Assisted in budgeting process for Sales department by providing accurate forecasts based on historical data analysis.
- Provided training and guidance on best practices in sales operations management.
- Prepared presentations for management meetings related to Sales Operations initiatives.
Business Development Specialist
Markem Imaje
Shanghai, Shanghai
08.2018 - 12.2020
- Developed and implemented business development strategies to increase market share.
- Prepared detailed reports on progress against goals for senior management review.
- Set monthly goals for sales teams and provided resource support.
- Establish Inside Sales team,. Trained and managed team of 4 employees.
- lead the team to achieve revenue growth by 12% vs PY in 2020
Supplies and Services Sales Representative
Markem Imaje
Bella Vista, NSW
06.2014 - 07.2018
- Developed and maintend relationships with existing clients to ensure customer satisfaction. Able to maintain contract renewal rate above 90%
- Generated new sales leads through daily sales activities and internal lead. Turned customer complaint to Annual Service contract 22units 20K
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
Sales Merchandiser
Hot Springs
Alexandra
10.2006 - 04.2014
- Monitor monthly sales projection, past season sales review
- involved in buyer and production meeting for new season strategies and production progress
- Driving production and strategies with production manager and oversea supplies
- Negotiate cost prices and deliveries.
Education
Bachelor of Information Technology - Information Technology
Centre Queensland University
06-2006
Skills
- Business Development
- Sales contract management
- Effective Communication
- Stakeholder Management
- Data Analysis
- Metrics Tracking
- Reporting skills
- Proficient in Excel, Salesforce
References
References available upon request.
Timeline
Inside Sales Coordinator
Boehringer ingelheim
06.2023 - Current
Sales Operations Analyst
Markem Imaje
01.2021 - 02.2023
Business Development Specialist
Markem Imaje
08.2018 - 12.2020
Supplies and Services Sales Representative
Markem Imaje
06.2014 - 07.2018
Sales Merchandiser
Hot Springs
10.2006 - 04.2014
Bachelor of Information Technology - Information Technology
Centre Queensland University
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