MING CHENG
Sydney
Summary
Proven abilities in developing analytical tools such as pivot tables to support sales activities. Collaborative and hardworking team player with good understanding forecasting, data entry and business processes.
Overview
18
18
years of professional experience
Work History
Inside Sales Coordinator
Boehringer Ingelheim
06.2023 - Current
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Prioritized daily workflows, outbound calls, sales-related inquiries.
- Generated monthly customer dashboard sales performance metrics.
Sales Operations Analyst
Markem Imaje
01.2021 - 02.2023
- Developed and implemented bi-weekly performance reviews for all sales metrics (Such as recovery, price increase), it can accurately predict PIT revenue impact and helps sales team better prioritize their efforts
- Facilitated cross-functional collaborations, working closely with finance, sales, and technical teams to ensure cohesive strategies and shared goals.
- Developed dashboards, scorecards, and other reporting tools to track key performance indicators
- Assisted in budgeting process for Sales department by providing accurate forecasts based on historical data analysis
- Prepared presentations for management meetings related to Sales Operations initiatives.
Business Development Specialist
Markem Imaje
08.2018 - 12.2020
- Developed and implemented business development strategies to increase market share
- Prepared detailed reports on progress against goals for senior management review
- Set monthly goals for sales teams and provided resource support
- Establish Inside Sales team. Trained and managed team of 4 employees. Lead the team to achieve revenue growth by 12% vs PY in 2020.
Supplies and Services Sales Representative
Markem Imaje
06.2014 - 07.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Able to maintain contract renewal rate above 90%
- Generated new sales leads through daily sales activities and internal lead
- Turned customer complaint to Annual Service contract 22units 20K
- Maintained accurate records of all sales and prospecting activities
- Negotiated pricing contracts with customers to maximize profits.
Sales Merchandiser
Hot Springs
10.2006 - 04.2014
- Monitor monthly sales projection, past season sales review
- Involved in buyer and production meeting for new season strategies and production progress
- Driving production and strategies with production manager and oversea supplies
- Negotiate cost prices and deliveries.
Education
Bachelor of Information Technology -
Centre Queensland University
Skills
- Business Development
- Sales contract management
- Effective Communication
- Stakeholder Management
- Data Analysis
- Metrics Tracking
- Reporting skills
- Proficient in Excel, Salesforce
References
References available upon request.
Timeline
Inside Sales Coordinator
Boehringer Ingelheim
06.2023 - Current
Sales Operations Analyst
Markem Imaje
01.2021 - 02.2023
Business Development Specialist
Markem Imaje
08.2018 - 12.2020
Supplies and Services Sales Representative
Markem Imaje
06.2014 - 07.2018
Sales Merchandiser
Hot Springs
10.2006 - 04.2014
Bachelor of Information Technology -
Centre Queensland University
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