Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ming-Sheng (Eric) Hsu

Eastwood,NSW

Summary

Thorough Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new skills. Experienced dealing with high-volume dealership service and repair jobs while completing each task with high quality standards and efficiently set out by manufacture. Always looking to learn something new.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Advisor

Hornsby Toyota
11.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained detailed records of services performed, ensuring accuracy in invoicing and warranty claims processing.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Suggested additional services to customers in order to meet upsell goals.

Registered Technician

North Shore BMW
08.2022 - 11.2023
  • Performed troubleshooting and diagnosis on vehicles.
  • Organized work to meet demanding production goals efficiently.
  • Maintained quality assurance and customer satisfaction objectives.
  • Mentored apprentices in maintenance, repair and reporting duties.
  • Read and followed technical documentation to complete accurate repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Technician

Ryde Toyota
06.2019 - 08.2022
  • Work unsupervised, carrying out services and some minor repairs (brake pads & rotor disc replacement, spark plugs, wipers, differential fluids, tyres, etc)
  • Carrying out recall campaigns as per bulletin
  • Diagnosing vehicles with any fault codes using Toyota's manufacture scan tool
  • Assist other technicians in completing work on time
  • Have limited experience in Service Advisor roll, would help check cars in onto the system and advising the guest regarding the job details such as the estimated time of completion, total cost of the job, confirming their details, etc
  • Road test vehicles
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Demonstrated increased knowledge of company products and equipment.

Technician

A&D Auto Mechanical Repairs
11.2018 - 08.2022
  • Service & repairs of light vehicle and also heavy vehicle trucks
  • Diagnose vehicles with faults codes using scan tools
  • Assist other mechanics in the workshop
  • Assist with quotes and calling up parts
  • General administration jobs
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested additional services to customers in order to meet upsell goals.

Worker

Vegemasters Pty Ltd
01.2016 - 01.2018
  • Cleaning vegetables, machine, production area
  • Tagging and storing the products
  • Processing fruit and vegetables as required
  • Stored food properly by adhering to food safety policies and procedures.
  • Followed production list provided by supervisor.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Set up work stations, prep tables, service counters and steam tables.
  • Cleaned and maintained commercial freezers, grills, ovens and other kitchen and food production equipment. commercial freezers, grills and ovens.
  • Maintained clean work areas for optimal food quality.
  • Stirred and mixed recipe ingredients by activating blenders and agitators with proper cautions and attention to detail to avoid over mixing.
  • Selected and measured or weighed ingredients using metric measures and balance scales.
  • Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.

Apprentice (School Based Apprentice)

Toyota
01.2014 - 01.2016
  • Cleaning workshop
  • Assisting technicians service
  • Repairing vehicle
  • Participated in team-building activities to enhance working relationships.
  • Observed senior mechanics completing major repairs.
  • Kept personal appearance and all work areas neat and professional.
  • Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.

Education

High School Diploma -

Epping Boys High School
Epping, NSW
12.2016

Skills

  • Mechanical Aptitude
  • Preventative Maintenance
  • Valid Driver's License
  • Hand Tool Knowledge
  • Quality Assurance
  • Verbal and Written Communication
  • Diagnosis and Troubleshooting (Willing to upskill)
  • Attention to Detail
  • Active Learning
  • Work Area Cleanliness
  • Hardworking and Dedicated
  • Work Supervision of Newly Appointed Apprentices
  • Reliable
  • Punctual
  • Performance Goals
  • Active Listening
  • Retail Sales Customer Service
  • High-Volume Environments

Certification

  • ASCIS Authorised Examiner
  • Certification of Training in Service Technician (Toyota)
  • Certification of Training in Professional Technician (Toyota)
  • Certified BMW Registered Technician
  • Certificate III in Light Vehicle Mechanical Technology

Additional Information

  • Huy Vu - Previous (Ryde Toyota) Workshop Controller 0403277929
  • Anthony Scott - Current (Ryde Toyota) Workshop Controller 0412640998
  • Ben Liu - (Vegemaster) Production Manager 0478542549

Timeline

Service Advisor

Hornsby Toyota
11.2023 - Current

Registered Technician

North Shore BMW
08.2022 - 11.2023

Technician

Ryde Toyota
06.2019 - 08.2022

Technician

A&D Auto Mechanical Repairs
11.2018 - 08.2022

Worker

Vegemasters Pty Ltd
01.2016 - 01.2018

Apprentice (School Based Apprentice)

Toyota
01.2014 - 01.2016

High School Diploma -

Epping Boys High School

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Ming-Sheng (Eric) Hsu