MING WEIR
Varisty Lakes,Australia
Summary
Accomplished Guest Service Professional experienced in hotel operations. Delivered exceptional customer care while managing reservations and resolving challenging situations with professionalism. Cultivated positive, lasting relationships with guests, team members, and stakeholders in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Guest Service Agent and Step up Supervisor
The Star Gold Coast - The Star Grand and The Star Darling
Broadbeach, Australia
09.2005 - Current
- Develop and maintain excellent relations with customers through active listening, understanding their special requests and needs, in order to create a memorable guest experience.
- Managed client communications, ensuring timely responses to inquiries and enhancing guest satisfaction.
- Perform streamlined processes for an average of 300+ daily check-ins/check-outs to maintain high standard guest satisfaction.
- Oversaw team members, providing guidance, training, and support to foster a motivated team delivering excellent service.
- Collaborated with team members to streamline workflow processes, resulting in improved operational efficiency.
- Ensure compliance with company policies and industry regulations in daily operations.
Executive Lounge Host
The Star Grand, former Jupiters Hotel and Casino
Broadbeach, Australia
09.2004 - 09.2005
- Delivered exceptional service by setting up and serving continental breakfast and pre-dinner drinks for executive floor guests, enhancing their experience.
- Coordinated timely setup and servicing of executive floor meeting rooms, ensuring all arrangements met guest expectations.
- Forecasted daily occupancy to optimize food and beverage orders, ensuring quality service for guests.
Corporate Travel Consultant
The Star Grand, former Jupiters Hotel and Casino
Broadbeach, Australia
09.2001 - 09.2004
- Set up and serviced meeting rooms and functions for 3000+ guests, ensuring adherence to specifications and client needs.
- Coordinated with chefs and kitchen for small functions and meetings up to 30 people, ensuring timely and accurate arrangements per planner's specifications.
- Maintained compliance by following RSA practices and procedures.
Travel Consultant
A & A TRAVEL LTD
Central, Hong Kong
03.1993 - 03.1997
- Planned and prepared customized travel itineraries aligning with clients' individual needs and budgets to fulfill specific travel desires.
- Executed booking reservations and ticketing for corporate clients, ensuring accurate and efficient arrangements for accommodation, air tickets, car hire, and holiday packages.
- Researched and identified special offers from airlines and vendors to align with clients' budget requirements while upholding high service quality.
- Ensured compliance with industry regulations regarding safety protocols, insurance coverage and visa requirements.
Administrative Assistant
AMERICAN INTERNATIONAL UNDERWRITERS, LIMITED
Wanchai, Hong Kong
01.1990 - 03.1993
- Facilitated communication between underwriters, insurance brokers, and clients.
- Compiled monthly reports and issued insurance policies to ensure timely processing.
- Managed filing system, entered data, and maintained confidentiality of sensitive information.
Education
Bachelor of Business - Hotel Management
Griffith University
Gold Coast08-2008
Diploma of Hospitality Management -
Martin College
Brisbane01-2000
Certificate II in Hospitality - Accommodation
Gold Coast Institute of TAFE
Gold Coast01-1998
Skills
- Hotel reservation expertise in Opera
- Organizational skills
- Microsoft Office proficiency
- Analytical problem solving
- Team leadership
- Communication skills
- Customer rapport building
Languages
- Chinese (Cantonese), Native
- English, Fluent
- Chinese (Mandarin), Advanced
Timeline
Guest Service Agent and Step up Supervisor
The Star Gold Coast - The Star Grand and The Star Darling
09.2005 - Current
Executive Lounge Host
The Star Grand, former Jupiters Hotel and Casino
09.2004 - 09.2005
Corporate Travel Consultant
The Star Grand, former Jupiters Hotel and Casino
09.2001 - 09.2004
Travel Consultant
A & A TRAVEL LTD
03.1993 - 03.1997
Administrative Assistant
AMERICAN INTERNATIONAL UNDERWRITERS, LIMITED
01.1990 - 03.1993
Bachelor of Business - Hotel Management
Griffith University
Diploma of Hospitality Management -
Martin College
Certificate II in Hospitality - Accommodation
Gold Coast Institute of TAFE