MINGMA YANGJI SHERPA
Adelaide
Summary
Recent graduate with foundational knowledge in Hospitality industry and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
F&B Attendant
Hilton Hotel Adelaide
11.2022 - Current
- Provide excellent customer service by greeting and assisting guests with menu selections, dietary preferences, and special requests
- Set up, organize, and maintain dining areas, ensuring cleanliness and a welcoming atmosphere
- Take and process orders efficiently and accurately, ensuring timely service and guest satisfaction
- Monitor guest needs and ensure timely refills, additional requests, and problem resolution in a courteous manner
- Collaborate with kitchen staff and fellow team members to ensure smooth operations during peak hours and high-traffic events
- Handle cash and process payments, including credit cards, maintaining accurate records of transactions
- Maintain inventory levels of food, beverages, and supplies, notifying the manager when reordering is needed
F&B Attendant/ Barista
Sofitel Adelaide
09.2022 - Current
- Greeting the customers as they arrive, seat them, and take their orders
- Delivering food and drinks to the customer's table, ensuring they are presented correctly and at the right temperature
- Processing customer payments and ensure the accuracy of the bills
- Maintaining a clean and tidy work environment, including tables, chairs, floors, and serving areas
- Preparing and serving a variety of coffee-based beverages, including espresso, cappuccino, latte, and flat white, according to customer specifications
- Operating and maintaining espresso machines, grinders, and other coffee-making equipment, ensuring they are clean and in good working condition
- Ensuring that all necessary supplies, such as coffee beans, milk, and cups, are well-stocked and ready for use
- Ensuring that all necessary supplies, such as utensils, napkins, and condiments, are well-stocked and ready for use
- Resolving customer complaints and concerns promptly and professionally
- Working collaboratively with other staff members to ensure smooth and efficient operation of the food and beverage service
Restaurant Supervisor
Salon De Kathmandu Cafe & Bistro
11.2019 - 03.2022
- Oversee daily restaurant operations, ensuring smooth and efficient service during shifts, including managing staff, guest interactions, and restaurant cleanliness
- Provide guidance and support to team members, ensuring they have the necessary training and resources to perform their roles efficiently
- Ensure smooth daily operations by overseeing tasks such as setting up the dining area, taking orders, delivering food, and managing guest requests during shifts
- Monitor team performance, offering feedback and coaching to improve service standards, address performance issues, and encourage professional growth
- Assist with customer service, ensuring guests are greeted promptly, their needs are met, and any concerns or complaints are resolved in a professional and timely manner
- Coordinate shift schedules and ensure proper staffing levels based on restaurant demand, balancing workloads to maintain efficiency and customer satisfaction
- Support restaurant management by helping to implement new initiatives, special events, and promotions to enhance guest experiences and increase sales
- Maintain a strong presence on the floor during peak hours, proactively addressing issues and ensuring the restaurant operates smoothly and efficiently
INTERNSHIP
RISTRETTO BARISTA COFFEE SCHOOL
11.2020 - 02.2021
- Greeting customers as they enter
- Taking order while paying attention to details (e.g., preferences of coffee blend, dairy and sugar ratios)
- Preparing beverages following recipes
- Keeping the area clean
- Maintaining stock of clean mugs
- Always consult with the operation in charge if there is any problem
- Internship Certificate awarded
INTERNSHIP
The Westin Shimei Bay Resort, China
10.2017 - 10.2018
- Complete all the tasks which are allocated in briefing
- Handle the guest in a professional manner
- Taking the Food and Beverage order from the guests
- Provide the standard service to the guests
- Always consult with the operation in charge if there is any problem
- Certificate awarded Outstanding Employee of the month Certificate awarded
SERVICE ATTENDANT
CELEBRATION EVENTS HEIGHT
10.2016 - 04.2017
- Setting up all the tables before the guest arrived
- Maintaining all the stock for the operation use
- Serving food and beverage in a standard way to the guest
- Taking the feedback from the customers about their experience
- Certificate awarded for making difference
Education
Master of International Hotel Management -
International College of Hotel Management
Adelaide, SA11-2024
Bachelor - Hotel Management
Global Academy of Tourism and Hospitality Education
01.2019
+2 (High School) - Hotel Management
Reliance International Academy
01.2016
Skills
- Team leadership
- Decision-making
- POS systems
- Multi tasking
- Problem-solving abilities
Languages
English
Nepali
Indian
Basic Chinese
Personal Information
Date of Birth: 11/18/97
Personality
- Optimistic
- Hardworking
- Patient
- Honest
Certification
- Outstanding Trainee Award (The westin Shimei Bay Hotel and Resort, China)
- Certificate for making difference ( Celebration Height, Nepal )
- Heartist of the month (Sofitel Hotel Adelaide)
Timeline
F&B Attendant
Hilton Hotel Adelaide
11.2022 - Current
F&B Attendant/ Barista
Sofitel Adelaide
09.2022 - Current
INTERNSHIP
RISTRETTO BARISTA COFFEE SCHOOL
11.2020 - 02.2021
Restaurant Supervisor
Salon De Kathmandu Cafe & Bistro
11.2019 - 03.2022
INTERNSHIP
The Westin Shimei Bay Resort, China
10.2017 - 10.2018
SERVICE ATTENDANT
CELEBRATION EVENTS HEIGHT
10.2016 - 04.2017
Bachelor - Hotel Management
Global Academy of Tourism and Hospitality Education
+2 (High School) - Hotel Management
Reliance International Academy
Master of International Hotel Management -
International College of Hotel Management
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