Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Ming Yi Summer Li

Adelaide,SA

Summary

A dedicated professional with over four years of experience in the hospitality industry, encompassing roles in customer service, sales, and administrative support. Skilled in delivering exceptional customer experiences, managing diverse teams, and handling high-pressure environments. Proficient in communication, organization, and multitasking, with a proven ability to coordinate operations, manage schedules, and foster positive relationships. Adept at problem-solving and collaborating across departments, I am now seeking to leverage my interpersonal and organizational skills in an HR role, where I can contribute to employee engagement, talent acquisition, and overall HR operations.

Overview

7
7
years of professional experience

Work History

Sales Associate

Pop Frenzy (Pop Mart Offical Distributor)
Adelaide , SA
09.2024 - Current
  • Provided excellent customer service by assisting shoppers with product selection, inquiries, and purchases, ensuring a positive and engaging customer experience.
  • Managed point-of-sale (POS) transactions, including processing payments, handling returns, and addressing customer concerns with efficiency and professionalism.
  • Maintained merchandise displays by organizing shelves, restocking products, and executing visual merchandising strategies to enhance store appearance and drive sales.
  • Collaborated with team members to achieve daily sales targets, contributing to overall store performance and customer satisfaction.
  • Handled inventory management, including receiving and organizing stock, conducting regular stock takes, and ensuring accurate product availability.
  • Supported promotional activities and in-store events, providing information to customers about new products and special offers.

Waitress

Paper Tiger
Adelaide , SA
03.2024 - Current
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Secretary's Assistant

AIA
Hong Kong , Hong Kong
06.2021 - 03.2022
  • Assisted in the coordination of daily office operations, including scheduling and booking restaurants for meetings and events.
  • Took detailed meeting minutes and distributed them to relevant stakeholders, ensuring clear communication and timely follow-ups.
  • Managed communication with insurance agents, tracking and following up on daily insurance amounts to ensure accuracy and alignment with company goals.
  • Provided general administrative support to senior staff, contributing to the efficient operation of the team.

Sales Assistant

Coach
Hong Kong , Hong Kong
10.2020 - 11.2020
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted and completed cash, check and credit card payments.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Student Ambassador

Kaplan
Hong Kong , Hong Kong
06.2018 - 02.2020
  • Represented the University of Adelaide at university expos, providing high school graduates with detailed information about entry requirements and available programs.
  • Attended pre-departure seminars to assist prospective students with their transition to university life, addressing questions and offering guidance on the admissions process and university services.
  • Engaged in administrative tasks, such as contacting students to confirm their university preferences, ensuring smooth communication and follow-up during the selection process.
  • Delivered accurate and relevant information about the university's offerings, contributing to a positive student experience and informed decision-making.

Education

Bachelor of Arts - Major in Psychology & Minor in Management

University of Adelaide
Adelaide

Skills

  • Customer service
  • Problem solving
  • Hospitality service
  • Customer service
  • Multitasking
  • Conflict management

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Korean
Professional

Affiliations

  • Actively participated in university volleyball and touch rugby teams, developing teamwork, discipline, and physical fitness.
  • Practice Pilates and wake surfing regularly, maintaining a healthy and balanced lifestyle through physical activities.
  • Passionate about traveling to explore new cultures and perspectives, enhancing global awareness and adaptability.
  • Basic proficiency in Thai and beginner-level knowledge of French and German, showcasing interest in linguistic and cultural diversity.

References

References available upon request.

Timeline

Sales Associate

Pop Frenzy (Pop Mart Offical Distributor)
09.2024 - Current

Waitress

Paper Tiger
03.2024 - Current

Secretary's Assistant

AIA
06.2021 - 03.2022

Sales Assistant

Coach
10.2020 - 11.2020

Student Ambassador

Kaplan
06.2018 - 02.2020

Bachelor of Arts - Major in Psychology & Minor in Management

University of Adelaide
Ming Yi Summer Li