Mingyu (Brighten) Guan

- Working as a waiter assistant in HaiDilao requires high level of customer service, since this restaurant is famous for its great diner experience.

- Allow me to grow and refine my skill significantly

• Provided attentive service and proactively assessed guest needs.
• Processed payments for orders and provided customers with change.
• Greeted customers and provided menus upon arrival to dining room.
• Answered customer questions about food and beverage items and assisted with menu selections.

Through my role as a cashier and customer service representative, I developed strong communication skills and learned to manage customer inquiries and transactions efficiently. This position strengthened my ability to handle high-pressure situations, maintain a positive and professional attitude, and resolve issues swiftly, all of which have enhanced my overall customer service ability.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.