Ming Yue Donna Leung
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Playcentre Manager
Crocs Playcentre Cannington
07.2022 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Franchisee
Muffin Break
09.2016 - 06.2022
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favourable terms and ensuring timely delivery of products and services.
- Fostered a positive work environment by addressing employee concerns promptly and effectively resolving conflicts as they arose.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Junior Accountant
Beamonts Chartered Accountants
01.2011 - 12.2015
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into system using MYOB.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Assisted in payroll administration by reviewing timesheets, calculating employee paychecks, and processing deductions for taxes or benefits.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Managed client billing process to ensure prompt payment, improving cash flow management.
- Utilized tax software to prepare and file tax returns
Education
Bachelor of Arts - Accounting And Japanese
Curtin University
Perth, WA02.2013
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Positive Attitude
- Attention to Detail
- Adaptability and Flexibility
- MS Office
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Referees
Crocs Playcentre Cannington
Owner: Tai Ying
Contact: 0412 181 887
Muffin Break
Consultant: Tanya Dan Boer
Contact : 0455 094 643
Timeline
Playcentre Manager
Crocs Playcentre Cannington
07.2022 - 07.2024
Franchisee
Muffin Break
09.2016 - 06.2022
Junior Accountant
Beamonts Chartered Accountants
01.2011 - 12.2015
Bachelor of Arts - Accounting And Japanese
Curtin University
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