MINGZHE LI(Leaster)

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Managed all maintenance requests from tenants in a timely manner.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

• Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
• Explained policies and procedures to tenants and enforced rules.
• Handled resident complaints and expedited maintenance requests.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Kept records of correspondence with residents and tenants.
• Escalated critical issues to property manager to promote immediate resolution.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Checked common areas regularly to keep neat, clean and free of debris.
• Collected monthly assessments, rental fees, deposits and payments.
• Updated tenant and unit information to keep current in housing database.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Answered questions about current promotions and resolved issues according to store policies.

Personable Retail Assistant with more than 1 year of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Responsible professional sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Recognized by management for providing exceptional customer service.
• Created new programs that resulted in increasing productivity and customer satisfaction.

Licensed Real Estate Agent Assistant with 6 months experience in brokerage of residential and commercial properties. Proven to increase agency revenue, closings, contracts, and client acquisition through marketing, sales, and customer relations. Generates and curates business through networking and prospecting.

• Contacted potential customers via telephone and email.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Attended conferences and trade association meetings to represent company and promote products/services.
• Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Facilitated and managed business development plan based on market and industry research.
• Maintained meticulous client notes in Salesforce system.

As I have 1 year as an insurance group business manager,I have diligent Associate skillful in connecting with people and promoting services. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock and setting up promotions. Flexible hard worker ready to learn and contribute to team success.