Mingzhu Chen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Tattoo Artist
Evermore Ink
2023.06 - Current
- Increased studio's clientele base through consistent high-quality work and outstanding customer service.
- Streamlined appointment scheduling for improved efficiency, ensuring timely completion of tattoo projects.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
Tattoo Artist
Blacktown Tattoo
2021.03 - 2023.06
- Ensured compliance with state regulations regarding licensing, permitting, sanitation guidelines throughout all aspects of the business operation.
- Managed inventory of supplies needed for daily operations while maintaining cost-effective spending habits.
Tattoo Apprentice
Blacktown Tattoo
2020.02 - 2021.03
- Kept studio neat and clean and equipment sanitized.
- Demonstrated adaptability by embracing new challenges throughout the apprenticeship, developing resilience and problem-solving abilities essential for success in the tattoo industry.
Causal Sales Assistant
House
2019.08 - 2020.09
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Assistant Store Manager
House
2017.05 - 2019.08
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Casual Sales Assistant
House
2017.03 - 2017.05
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
Education
No Degree -
Doonside Technology High School
DoonsideSkills
- Money Handling
- Business knowledge
- Customer Relations
- Product Knowledge
- Appointment Scheduling
- Call Management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Tattoo Artist
Evermore Ink
2023.06 - Current
Tattoo Artist
Blacktown Tattoo
2021.03 - 2023.06
Tattoo Apprentice
Blacktown Tattoo
2020.02 - 2021.03
Causal Sales Assistant
House
2019.08 - 2020.09
Assistant Store Manager
House
2017.05 - 2019.08
Casual Sales Assistant
House
2017.03 - 2017.05
No Degree -
Doonside Technology High School