Minh Nguyen
Greenslopes,QLD
Summary
With a proven track record at Sungrass, I excel in property maintenance and tenant relations, enhancing building security and fostering a positive living environment. My leadership in coordinating repairs and guiding teams has significantly improved operational efficiency. Skilled in customer service, I ensure satisfaction and safety, achieving a high volume of successful projects. Outgoing professional with a background spent managing employees and projects in fast-paced environments. A driven Building Manager promoting exemplary talents in customer service, policy, and procedure oversight and facility security measures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Building Manager
Sungrass
04.2023 - Current
- Directed financial operations for building to maintain optimal budget targets.
- Supervised teams of front office and maintenance personnel, providing guidance on tasks prioritization and scheduling repairs accordingly.
- Managed daily operations for smooth-running of residential buildings, ensuring a safe and comfortable living environment.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Facilitated open communication between management and tenants, resolving disputes fairly and efficiently.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Inspected grounds and facilities to identify necessary repairs.
- Enhanced security measures through the installation of surveillance cameras and access control systems.
- Communicated effectively with owners, residents, and on-site associates.
- Supervised 174-room, residential building facilities and staff of 10+ employees.
Concierge Manager
Sungrass
02.2023 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Trained new concierge staff in hotel procedures, local attractions, and customer service best practices.
- Managed concierge team of six, ensuring consistent delivery of exceptional customer service.
- Developed strong relationships with local vendors to secure special deals and discounts for guests.
- Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Managed approximately 30 incoming calls and emails per day, with no two days the same.
- Organized special events for VIP guests, ensuring memorable experiences that fostered loyalty.
- Created welcoming and comfortable environment for guests.
- Maintained accurate and up-to-date records of over 300 guest and resident information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Established partnerships with local businesses to offer exclusive benefits or packages to hotel guests.
- Conducted regular performance reviews for concierge staff members to identify strengths as well as opportunities for growth.
- Maintained up-to-date knowledge of local events, venues, and attractions to provide accurate information to guests.
- Fostered a positive work environment within the concierge team through regular communication and recognition of accomplishments.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival by providing warm welcome.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Real Estate Sales Agent
Place Estate Agents
03.2017 - 08.2019
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Coordinated appointments to show marketed properties.
- Compared, researched and appraised properties.
- Assisted in the preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Duty Manager
Weller Hotels
05.2013 - 10.2016
- Trained several employees in essential job functions.
- Handled employee-related issues of over 60 staff to improve performance, professional conduct, and attendance reliability.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Corinda State High School
Corinda, QLD12.2003
Skills
- Building inspections
- Property Maintenance
- Coordinating repairs
- Overseeing building security
- Maintenance Planning
- Tenant relations management
- Customer service and support
Timeline
Building Manager
Sungrass
04.2023 - Current
Concierge Manager
Sungrass
02.2023 - Current
Real Estate Sales Agent
Place Estate Agents
03.2017 - 08.2019
Duty Manager
Weller Hotels
05.2013 - 10.2016
High School Diploma -
Corinda State High School
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