Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Internship
Timeline
Generic

Minh Nguyen

Melbourne,Australia

Summary

Achieving team's KPI and sales targets, maintain customer satisfaction and retention. Strong management, organization and interpersonal skills.

Experienced with identifying and qualifying sales leads. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with sales teams to achieve and exceed targets.

Overview

9
9
years of professional experience

Work History

Sales Development Representative

Thermo Fisher Scientific
05.2023 - Current
  • Execute cold calling campaigns to identify and engage potential customers.
  • Regularly check in with customers throughout the sales cycle to build rapport and ensure satisfaction.
  • Manage inbound sales requests efficiently, ensuring a high response rate. Provide timely and accurate information to customers, addressing their needs and inquiries.
  • Establish and maintain strong relationships with prospective and existing customers. Assist customers with lab setup processes, offering guidance and support. Ensure customers are connected with the right expertise to address their specific requirements.
  • Follow up on sales opportunities and manage the sales pipeline effectively. Ensure all targets and goals are met or exceeded.
  • Assist customers with placing and managing standing orders in territories that are temporarily vacant.

Customer Care Representative

Thermofisher Scientific
06.2021 - Current
  • Working as Specialist for Life Science Supply Center, supplying products for customer with onsite fridge and freezer as a 'Vendor' machine
  • Saving customer's time from ordering to delivery
  • Assisting with scanning error, online ordering and shipping issue for Supply Center
  • Processing order, following up with customer's email, telephone
  • Providing pricing, availability, searching for specific item based on customer's inquiry, estimate available date for an order
  • Coordinated customer to specific departments like sales, services, account teams
  • Research for the situation, provide specific solutions regarding to Credit/Return/Replacement following company's policies under strict time constraint
  • Building a relationship with customer by delivering a good customer experiences
  • Experiences in using CRM system (Salesforces), ERP systems (Materpack and JDE)

Delicatessan Manager

Renaissance IGA Supermarket
02.2020 - 06.2021
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Raised property accuracy and accountability by creating new automated tracking method
  • Demonstrated new products, procedures and techniques to employees
  • Recorded inventory sales into organization's weekly income report
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage

Delicatessen Assistant

Renaissance IGA
10.2017 - 02.2020
  • Listened carefully to customer instructions and prepared orders according to those preferences
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
  • Ensured proper handling and preservation methods while packaging and storing food products
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers

Waitress

Haddon Coffee
08.2016 - 09.2017
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
  • Performed complete opening, closing and shift change duties to keep cafe working efficiently and teams ready to meet customer needs
  • Cash handling, operation of EFTPOS and till
  • Preparing foods and table services for dining customers

Education

Bachelor of Science - Applied Science, Biotechnology

Swinburne University
01.2020

Diploma of Heath Science (Unilink) - Psychology, Anatomy and Physiology

Swinburne University
12.2016

Skills

  • Cold calling
  • Goal-oriented mindset
  • Customer relationship building
  • Lead qualification
  • Account prospecting
  • Teamwork and collaboration
  • Salesforce proficiency
  • ERP system (Masterpack, JD Edward)

Languages

Vietnamese
English

Additional Information - Internship

Participated in a Summer Internship from the Health Department with the project: 'A systematic review examining the effectiveness of blended learning in higher education health disciplines.', and it is considering to publish on the Nurse Education Today., Conducted a small primary research in the project: 'Antibacterial Activity of Titanium Dioxide Nanoparticles' at University according to standard laboratory procedure.

Timeline

Sales Development Representative

Thermo Fisher Scientific
05.2023 - Current

Customer Care Representative

Thermofisher Scientific
06.2021 - Current

Delicatessan Manager

Renaissance IGA Supermarket
02.2020 - 06.2021

Delicatessen Assistant

Renaissance IGA
10.2017 - 02.2020

Waitress

Haddon Coffee
08.2016 - 09.2017

Diploma of Heath Science (Unilink) - Psychology, Anatomy and Physiology

Swinburne University

Bachelor of Science - Applied Science, Biotechnology

Swinburne University

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Minh Nguyen