Minh Nguyen
Brisbane,QLD
Summary
Entry-level IT professional with a diploma in Information Technology, and a current Bachelor of Information Technology, majoring in Cyber Security. Strong background in customer service, team leadership, problem-solving, and working under pressure. Experienced in supporting staff, communicating clearly, prioritizing tasks, and resolving issues in fast-paced environments. Seeking an entry-level IT technician or Level 1 IT support role where I can apply my technical knowledge, troubleshooting skills, and strong service mindset.
Overview
10
10
years of professional experience
Work History
Nightfill Captain
Coles Supermarket
Mount Ommaney, QLD
03.2024 - Current
- Led and supported a team of 15+ staff in a fast-paced, time-sensitive environment
- Allocated tasks, monitored progress and adjusted priorities to meet shift deadlines
- Communicated clearly with team members and management to resolve operational issues
- Supported staff by ensuring they had the correct equipment, instructions, and resources to complete the task safely.
- Maintained calm and professional communication when managing competing priorities.
- Followed Workplace Health and Safety procedures, and encouraged safe work practices across the team.
Management/ Accounting Assistant
Viet Kitchen
Forest Hill, QLD
06.2016 - Current
- Provided customer service and responded professionally to customer enquiries
- Managed bookings, staff rosters and day-to-day administrative tasks
- Used Microsoft Excel to track stock, calculate inventory needs and maintain basic records
- Assisted with expense tracking, revenue reconciliation and simple financial administration
- Solved operational issues in a timely manner to support smooth daily business operations
- Communicated with staff and customers to manage requests, changes and priorities
Education
Bachelor of Information Technology - Cyber Security
Queensland University of Technology
Brisbane, QLD06-2028
Diploma of Information Technology -
TAFE QLD
Loganlea, QLD03-2024
Skills
- IT support: basic troubleshooting, user support, Microsoft 365, Windows operating systems, software installation, basic device setup
- Java and C#: proficient in writing queries, retrieving data, and working with database
- Python: proficient in writing, testing, and debugging programs
- SQL: proficient in writing queries, retrieving data, and working with database
- Cyber Security Fundamentals: safe password practices, phishing awareness, basic security concepts
- Database Fundamentals: IP addresses, basic connectivity troubleshooting, routers/switches, WIFI troubleshooting
- Tools: Microsoft Excel, Word, Outlook, and Teams
Professional Skills
- Customer service
- Clear verbal and written communication
- Time management
- Task prioritization
- Team leadership
- Problem-solving
- Working under pressure
- Workplace Health and Safety
Accomplishments
- Set up and configured personal devices, installed software, and resolved basic technical issues independently
- Coordinated the processing of 24 or more pallets per shift by prioritizing tasks, monitoring progress, and adjusting workflow when needed
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Additional Information
- Australian Citizen with full working rights in Australia
- Eligible to obtain relevant clearances, including Blue Card and Police Check if required
- Available for entry-level IT Technician, Service Desk and IT Support roles
References
- Heidi Stove
Store Support Manager, Coles Moggill
Phone: 0438017151
Relationship: Former/ Current Supervisor
- Cruz Ackerley
Grocery Manager, Coles Mount Ommaney
Phone: 0417871131
Relationship: Manager
- Nga Ho
Owner, Viet Kitchen
Phone: 0424252475
Relationship: Current Employer
Timeline
Nightfill Captain
Coles Supermarket
03.2024 - Current
Management/ Accounting Assistant
Viet Kitchen
06.2016 - Current
Bachelor of Information Technology - Cyber Security
Queensland University of Technology
Diploma of Information Technology -
TAFE QLD