Minh Nong
Melbourne
Summary
Passionate and dedicated hospitality professional with a Bachelor of Hospitality Management from Melbourne Polytechnic.
Culinary expert with strong experience in leadership roles within high-pressure kitchen environments. Skilled in menu development, food safety, and inventory management, ensuring exceptional dining experiences. Known for fostering teamwork and adapting to changing needs, consistently achieving high standards and results. Always prioritize responsibility, be progressive in work, and be willing to learn and integrate to find the best direction and solutions within the working environment. Recognizing the desire to move into new environments to learn and upgrade myself, I am always eager to try my hand in fields that help expand my knowledge and essential skills in the modern digital age.
Overview
8
8
years of professional experience
Work History
Head Chef
Pho Thin
09.2022 - Current
- - Handle front-of-house and back-of-house operations, manage workflow and customers' requirements
- Prepare food, including stir-fry dishes; ensure quality and presentation
- Open and close store; manage inventory and stock orders
- Assist with staff coordination and training
- Rostering staff
- Handle over 400 customers per day with high pressure and various requirements.
- Manage conflicts between staff members and customer complaints.
F&B Attendant
Lollo at W Hotel
07.2022 - 03.2023
- Delivered exceptional customer service in professional and premium dining environment to enhance guest satisfaction.
- Managed food and beverage orders, ensuring accuracy and timely delivery to guests.
- Collaborated with kitchen staff to maintain seamless communication during peak service hours.
- Trained new team members on operational procedures and service standards for consistency.
- Implemented feedback mechanisms to improve service quality and guest experience continuously.
Casual Front-of-House Staff
Sushi Sushi
07.2019 - 11.2019
- - Greet and serve customers, take orders, and process payments
- - Prepare sushi and assist with stock deliveries
- - Monitor inventory and maintain store cleanliness
- - Responsible for store opening and closing procedures
Part-time Cook Assistant
Don Don Japanese Restaurant
04.2019 - 06.2019
- - Assist in preparing Japanese dishes and salads
- - Monitor food quality and expiry dates
- - Open/close shop, manage stock, and support delivery handling
- - Maintain kitchen hygiene and cleanliness
Online Retail Business Owner
Self-Employed
08.2017 - 11.2018
- - Operated an e-commerce store selling footwear, fragrances, and apparel
- - Managed product photography, descriptions, and inventory
- - Ensured timely updates of product availability
Education
Bachelor - Hospitality Management
Melbourne Polytechnic
Melbourne, VIC06-2022
Certificate III - Commercial Cookery
Melbourne Polytechnic
Melbourne, VIC12-2020
MBA - Business Administration
Ozford Higher Institution of Education
Melbourne07-2026
Skills
- Time Management & Efficiency
- Cash Handling & POS Systems
- Excellent Communication (English & Vietnamese)
- Strong Customer Service Focus
- Striving in learning & continuously adapting
- Team Collaboration & Leadership
- Attention to Detail & Prioritize responsibility
- Inventory & Stock Management
- Team management
Accomplishments
IELTS certificate: 7.0 (08/2018)
PTE academic certificate: 71 (05/2024)
Languages
English
Full Professional
Timeline
Head Chef
Pho Thin
09.2022 - Current
F&B Attendant
Lollo at W Hotel
07.2022 - 03.2023
Casual Front-of-House Staff
Sushi Sushi
07.2019 - 11.2019
Part-time Cook Assistant
Don Don Japanese Restaurant
04.2019 - 06.2019
Online Retail Business Owner
Self-Employed
08.2017 - 11.2018
Bachelor - Hospitality Management
Melbourne Polytechnic
Certificate III - Commercial Cookery
Melbourne Polytechnic
MBA - Business Administration
Ozford Higher Institution of Education
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