Minh Tong
Summary
Energetically excelled as a Restaurant Waiter, enhancing guest relations and sales through expert menu knowledge and upselling techniques. Demonstrated exceptional teamwork and problem-solving abilities, significantly increasing sales. Committed to cleanliness and service quality, I fostered a positive dining experience, contributing to continuous workplace improvement.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
240 BLACKBURN RD, GLEN WAVERLEY VIC 3150
04.2023 - 11.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Increased sales significantly by upselling higher-end products to customers.
Education
South Oakleigh Secondary College
Oakleigh South, VICSkills
Order Taking
Cleanliness
Service Quality
Table Setting
Memory retention
Guest Relations
Menu Memorization
Multitasking
Teamwork and Collaboration
Problem-Solving
High Energy and Stamina
Languages
Vietnamese
Native or Bilingual
Timeline
Restaurant Waiter
04.2023 - 11.2023
South Oakleigh Secondary College