Summary
Overview
Work History
Education
Skills
Timeline
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MINH VU

Shop Manager
Sydney,NSW

Summary

Dependable, professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.

Friendly with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.

Committed and hardworking with more than 7 years of experience directing food service. Well-rounded leader with talent for supervising employees and training. Swift problem solver with quick and effective solutions to wide array of issues.

Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style.

Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.

Well-organized management skilled at providing customers with accurate and quick service. Offering 7 years of experience in customer service, preparing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
13
13
years of post-secondary education

Work History

Website Administrator

Black Ginger
Newtown, NSW
09.2018 - Current
  • Collected and responded to user feedback through iterative improvements to site structure and content.
  • Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Prepared technical documentation for communication to site engineers and media designers.
  • Collaborated with business development personnel to verify compliance with customer requirements.
  • Trained support staff in site implementation, updating and maintenance procedures.
  • Designed graphics for website decoration and layout.
  • Worked with art directors to create dynamic websites.
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Configured and purchased domains for websites.
  • Backed up or modified applications and related data to provide for disaster recovery.

Cafe & Restaurant Manager

Black Ginger
Newtown, NSW
09.2015 - Current
  • Maintained clean and attractive product displays to entice customer purchases.
  • Fulfilled customer orders while complying with pricing, packaging and weighing procedures.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained new cafe workers in sales, customer service and safety.
  • Monitored food temperatures to comply with safety regulations.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Replenished products daily for optimal freshness and visibility.
  • Promoted new products and price changes by creating and updating signage.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Tracked food production levels, meal counts and supply costs.
  • Integrated service and team management strategies to boost business profits.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set schedules for 8 staffs by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Limited portion sizes and used garnishes to control food costs.
  • Reviewed and approved employee schedules and timesheets.
  • Notified management of product and supply shortages to reduce disruption in availability.

Education

Certificate IV - Hospitality Administration And Management

Tafe
Sydney, NSW
09.2014 - 08.2015

High School Diploma -

Thuc Hanh
Hai Phong, Vietnam
09.1996 - 06.2008

Skills

Website Maintenance

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Timeline

Website Administrator

Black Ginger
09.2018 - Current

Cafe & Restaurant Manager

Black Ginger
09.2015 - Current

Certificate IV - Hospitality Administration And Management

Tafe
09.2014 - 08.2015

High School Diploma -

Thuc Hanh
09.1996 - 06.2008
MINH VUShop Manager