Minhal Ansari
Keilor Downs
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
SECURITY OFFICER - CRO/ROVER
Southern Cross Protection
04.2024 - Current
- Expertly conducted routine patrols, ensuring vigilant monitoring for potential security breaches and anomalies
- Proficiently operated surveillance systems to oversee and document area activities
- Rapidly responded to alarms and requests for support, demonstrating prompt crisis management
- Conducted comprehensive investigations into security incidents, ensuring meticulous attention to detail
- Diligently reported investigative outcomes to relevant authorities and management teams
- Enforced security measures and protocols with authority, maintaining a safe environment
- Maintained detailed logs of patrols and security incidents, ensuring thorough record-keeping
CONCIERGE / SECURITY
Conservatory
02.2023 - Current
- Delivered an exceptional guest experience by seamlessly integrating concierge services with robust security measures
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
WEEKEND CONCIERGE
Arden Garden
03.2023 - 01.2024
- Spearheaded weekend operations for residential/commercial properties, guaranteeing excellence in maintenance, cleanliness, and safety standards
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Concierge Representative
The Melburnian
02.2022 - 03.2023
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Proactively identified opportunities to enhance the overall guest experience by anticipating their needs.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Coordinated transportation arrangements, ensuring punctual arrivals and departures for guests.
- Trained new concierge staff members on hotel procedures, policies, and best practices in customer service.
- Increased upsell revenue with proactive promotion of additional hotel services during interactions with guests.
CUSTOMER SUPPORT SPECIALIST
Red Energy
05.2022 - 01.2023
- Expertly managed customer inquiries and feedback with utmost courtesy and professionalism
- Demonstrated exceptional active listening skills to effectively resolve customer concerns and ensure swift resolution
- Efficiently navigated high-volume call environments, significantly reducing caller wait times through adept call management
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Bahria University
Skills
Customer Service
Visitor tracking
Strong work ethic
Decision-making
Hospitality
Administrative support
Event planning
Highly adaptable
Certification
Licensed [Job Title] -[Timeframe]
Timeline
SECURITY OFFICER - CRO/ROVER
Southern Cross Protection
04.2024 - Current
WEEKEND CONCIERGE
Arden Garden
03.2023 - 01.2024
CONCIERGE / SECURITY
Conservatory
02.2023 - Current
CUSTOMER SUPPORT SPECIALIST
Red Energy
05.2022 - 01.2023
Concierge Representative
The Melburnian
02.2022 - 03.2023
BACHELOR OF BUSINESS ADMINISTRATION -
Bahria University
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