MINH ANH NGUYEN

• Updated internal systems with relevant information regarding client accounts.
• Collaborated with other departments such as compliance, legal, IT, when necessary.
• Processed deposits, withdrawals, transfers, and loan payments accurately.
• Provided assistance with account maintenance, including opening new accounts and closing existing ones.
• Performed regular audits of customer accounts for potential fraud or suspicious activity.
• Maintained accurate records of all customer interactions.

o Oversaw the entire operation of the annual forum, from strategic planning and budgeting to establishing and implementing action plans for FTU Forum

o Managed organization, communication, and sponsorship activities for all events of FTU Forum, including 'FTU'S Open Day 2019,'which successfully promoted FTU to over 3,000 offline attendees, 15,000 participants in online sessions and garnered more than 100,000 views on video platforms.

o Led FTU Forum's annual voluntary programs with over 100 volunteers aimed at providing support for 400 minor ethnicity children in mountainous areas of Vietnam each year, as well as numerous initiatives aimed at fostering a vibrant and inclusive student community