Minh Anh Pham Tran
Summary
Detail-oriented customer service professional with a focus on delivering exceptional experiences in hospitality settings. Skilled at resolving issues promptly and building strong relationships with guests, colleagues, and management to drive customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
ZenBa Restaurant
11.2023 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated exceptional multitasking skills, managing several tables and orders efficiently.
- Ensured cleanliness of the dining environment for a pleasant experience.
- Handled challenging customers with composure during peak hours.
- Managed checkout operations, handling both cash sales and electronic payments.
- Cultivated a supportive atmosphere through effective communication.
Fundraiser
Hsp DIE FUNDRAISER GmbH
07.2024 - 08.2024
- Offered excellent customer service to donors to enhance relationships and increase funding.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Newspaper Carrier
Westfaelischer Anzeiger Hamm
02.2023 - 02.2024
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
Barista
Ba Tea Cafe
10.2020 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Mentored employees in coffee, tea, and merchandise knowledge.
- Maintained a clean and organised workspace for optimal productivity and safety.
Education
Abitur -
Bergstadt-Gymnasium Luedenscheid
Luedenscheid, Germany06.2024
Skills
- Customer service
- Strong multitasking
- Complex problem-solving
- Decision-making
- Attention to detail
- Team collaboration
- Safe food handling
- Payment processing
Certification
Responsible Service of Alcohol (RSA) - 5 Star Online Training RTO #45322
QLD, ACT, NT, SA, WA, TAS • 12/2024
International Manual Driver‘s Licence • 12/2024
Languages
German
Native or Bilingual
English
Full Professional
Vietnamese
Professional Working
Timeline
Fundraiser
Hsp DIE FUNDRAISER GmbH
07.2024 - 08.2024
Waitress
ZenBa Restaurant
11.2023 - 12.2024
Newspaper Carrier
Westfaelischer Anzeiger Hamm
02.2023 - 02.2024
Barista
Ba Tea Cafe
10.2020 - 06.2023
Abitur -
Bergstadt-Gymnasium Luedenscheid
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