Minh Anh Tran
Melbourne,VIC
Summary
Analytical, highly adaptable Project Coordinator with a diverse work history and years of experience. A real multi-tasker who can balance a myriad of administrative jobs while also maintaining a high level of communication and support to clients, executives, and employees of all levels. Can play an integral role in the administrative and organizational strength of a company. Have a strong background in office administration and possesses impeccable verbal and written communication credentials. Hardworking, enthusiastic, ambitious, and committed to personal development.
Overview
3
3
years of professional experience
Work History
HCP Case Manager
Intereach
Gi, VIC
05.2023 - Current
- Provide verbal and in writing information to consumers, new to the program, that clearly sets out fees, budgets, service availability etc in a Service Agreement in accordance with the Australian Government Guidelines.
- Develop and document consumer/carer focused care plans for consumers/carers having regard to their preferences and vision, as well as to available resources.
- Provide ongoing case management for Home Care Packages (HCP) for the consumer/carer, conduct regular reviews of their needs and amend care plans as appropriate.
- Responsible for incoming and outgoing mail or phone call.
- Liaise and advocate with other relevant service providers regarding individual care needs and required levels/types of services.
- The case management responsibility involved in the implementation of a planned intervention
- Ensure accurate and prompt registration of all customer requests within the request system (Visual Care), action and respond to assigned requests within a prescribed timeframe
CHSP Coordinator & HCP Support Officer
Australian Vietnamese Woman Association
Braybrook, VIC
12.2021 - 05.2023
- Monitor clients on the MAC portal (Incoming referrals, accepted pending list, services in place, discharged client, etc.)
- Contact the client to arrange a home visit and sign the contract and complete Home Safety Assessment.
- Send a service request to contractors or arrange Care workers and confirm the service time schedule.
- Ensure client details are recorded and maintained on all relevant Systems including contact information, emergency contacts, funding, and roster rules.
- Maintain up-to-date data and records on the Carelink management system.
- Responsible for incoming and outgoing mail or phone call.
- Schedule and implement rosters of support hours in accordance with SCHADS guidelines. These rosters will seek to match staff with the required and preferred skills and attribute appropriate to the individual receiving support.
- Regularly check the client's CHSP services and notes on the MAC portal, and update the list of potential clients applying for HCP Funding.
- Maintain up-to-date data and records on the DEX system in line with DHS policies and procedures
- Communicate effectively with team members, individuals and families regarding the changes to an individual’s support requirements.
- Approval of Support worker timesheet, and check the contractors’ invoices and liaison with the payroll/finance team.
- Manage program budget and ensure financially and output compliance in line with the program activity output requirements.
Case Manager
ABC Disability Support Services
Braybrook, VIC
12.2020 - 11.2021
- Conduct initial intakes and assessments.
- Develop case plans with the active participation of the clients, ensuring that ongoing support and monitoring are provided in order to achieve case plan goals.
- Refer clients to appropriate external services such as those that provide life skill and educational programs, Allied Health.
- Undertake home visits, advocate on behalf of the clients where required, and supervise client activities.
- Assist support workers to deliver services to carers, families, and clients of NDIS.
- Maintain accurate and up-to-date client records and case notes.
- Schedule staff coverage in order to ensure the company's best operations standards.
- Responsible for incoming and outgoing mail or phone call. Speak with clients over the phone in order to schedule, and support them.
- Provide on-call phone support to Support Workers outside normal office hours as required.
- Assist in advertising and marketing the NDIS Disability Support Program in order to engage new clients.
- Regularly review programs of activities to ensure that they meet the expressed needs of recipients.
- Plan and prepare tools, and ingredients for group activities.
Education
Master of Commerce -
Charles Sturt University
Melbourne, VIC11-2019
Bachelor of Finance And Banking -
Hanoi University Of Science And Technology
Vietnam05-2015
Skills
Client engagement and support
Report development
Research
Statistical analysis
Customer service
Records management
Scheduling
Change analysis
Process development
Microsoft Word ~ Microsoft Excel ~ Access Database ~ Outlook
Timeline
HCP Case Manager
Intereach
05.2023 - Current
CHSP Coordinator & HCP Support Officer
Australian Vietnamese Woman Association
12.2021 - 05.2023
Case Manager
ABC Disability Support Services
12.2020 - 11.2021
Master of Commerce -
Charles Sturt University
Bachelor of Finance And Banking -
Hanoi University Of Science And Technology
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