MINHAZUDDIN NAZIMUDDIN SHAIKH
Camillo,Australia
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Console Operator
OTR( ON THE RUN PETROLPUM)
12.2023 - Current
- Complied fully with regulations governing load size and weight, safe routes and required break periods
- Documented and accurately logged working hours, rest periods and miles driven
- Simulated and recreated user problems to diagnose and resolve operating difficulties
- Performed regular maintenance tasks such as cleaning equipment and updating antivirus programs
- Giving good service to the customers such as preparing coffee, food, and beverages
- Informed customers of promotions and special offers to increase sales
- Delivered fast and friendly service to handle questions and service complaints
- Handled customer inquiries, payments and service requests
- Managed difficult customer situations with professionalism and empathy
- Analyzed customer feedback to identify trends and suggested improvements for business
- Addressed and resolved customer concerns and complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
RETAIL ASSISTANT
CBD CONVENIENCE STORE AUSTRALIA NEWCASTLE
05.2023 - 08.2023
- Processed sales, packed orders and delivered products to customer vehicles after purchases
- Followed cash-handling policies and best practices to process sales and refund transactions
- Conducted regular inventory checks to optimize stock levels and minimize out-of-stock situations
- Helped customers to satisfy merchandise needs and resolve service problems
- Demonstrated integrity and honesty in interactions with associates and customers.
- Increased sales revenue by establishing and nurturing relationships with key retail clients.
- Delivered compelling sales presentations that effectively showcased the value of advertising services offered to potential clients.
- Implemented strategic pricing models to maximize profitability while remaining competitive in the marketplace.
- Developed comprehensive advertising plans for print, digital, mobile and niche media to accomplish business needs and goals.
- Planned and carried out marketing activities to agreed budgets, sales volumes, values and timescales.
CAR WASHER
CAR WASHER AUSTRALIA NEWCASTLE
04.2023 - 08.2023
- Inspected quality of work performed and corrected errors to exceed customer expectations
- Maintained vehicles to include vacuuming, washing and drying
- Cleaned service areas regularly to maintain customer-ready appearance
- Collaborated with coworkers to complete various tasks to customer satisfaction
- Used hand tools and power equipment to clean vehicle exterior.
PRIVATE HOUSE CLEANER
CLEANING ROOMS
04.2023 - 07.2023
- Evaluated rooms to identify supply needs and coordinate team workflow
- Performed inspections of rooms and common areas to maintain cleaning standards
- Cleaned and serviced housekeeping equipment and replenished supply inventory
- Addressed client cleaning requests and provided prompt solutions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
WAITER
ZAFFRAN INDIAN RESTAURENT NEWCASTLE
05.2023 - 07.2023
- Collected and removed garbage, recycling and food waste to optimize kitchen sanitation
- Organized and restocked kitchen regularly to maintain preparation for anticipated demands
- Consistently provided reliable assistance in the kitchen, efficiently handling tasks such as dishwashing, food prep, and maintaining cleanliness
- Demonstrated a strong work ethic and the ability to adapt to fast-paced environments, contributing to the seamless operation of the kitchen
- Worked effectively with kitchen staff, chefs, and servers to ensure a smooth flow of operations
- Communicated clearly and proactively with team members to coordinate tasks and meet the demands of the service.
Senior Client Service Executive
MEDUSIND SOLUTION INDIA USA BASED COMPANY
07.2018 - 09.2022
- Maintained accurate, clear documentation and record keeping of all social work activities and cases
- Advocated for individuals suffering from various issues, helping to resolve crises
- Operated within specialized program requirements, obtaining client support for medical and personal needs
- Developed appropriate support plans to meet client needs.
Education
MBA - MASTER OF BUSINESS ADMINISTRATION - MASTERS OF BUSINESS ANALYST EXTENSION
Kaplan Business School
BBA - ADVANCED ACCOUNTING AND AUDITING
GUJARAT TECHNOLOGICAL UNIVERSITY
INDIA, AHMEDABAD01.2019
Std 12 -
SECONDARY EDUCATION BOARD
AHMEDABAD03.2015
Std 10 -
SECONDARY EDUCATION BOARD
AHMEDABAD03.2013
Skills
- Clean living spaces
- Verbal communication
- Problem-solving
- Planning
- Customer relations
- Improve job skills
- Employee motivation
- Learning content design
- Accounting support
- File management
- Administrative support
- Communication and interpersonal skills
- Customer service orientation
- Problem-solving capabilities
- Attention to detail
- Load securing proficiency
- Teamwork and collaboration
- Basic mechanical aptitude
- Safe Driving
- Transportation safety
- Decision-making competence
- Basic computer literacy
- Strong negotiation skills
- Empathy and patience
- Data entry proficiency
- Goal-oriented mindset
- Persuasion techniques
- Product Knowledge Expertise
- Sales Techniques Mastery
- Customer Service
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Customer Relations
- Documentation
- Data Collection
- Follow-up skills
- Client Relations
Languages
english
hindi
Timeline
Console Operator
OTR( ON THE RUN PETROLPUM)
12.2023 - Current
RETAIL ASSISTANT
CBD CONVENIENCE STORE AUSTRALIA NEWCASTLE
05.2023 - 08.2023
WAITER
ZAFFRAN INDIAN RESTAURENT NEWCASTLE
05.2023 - 07.2023
CAR WASHER
CAR WASHER AUSTRALIA NEWCASTLE
04.2023 - 08.2023
PRIVATE HOUSE CLEANER
CLEANING ROOMS
04.2023 - 07.2023
Senior Client Service Executive
MEDUSIND SOLUTION INDIA USA BASED COMPANY
07.2018 - 09.2022
MBA - MASTER OF BUSINESS ADMINISTRATION - MASTERS OF BUSINESS ANALYST EXTENSION
Kaplan Business School
BBA - ADVANCED ACCOUNTING AND AUDITING
GUJARAT TECHNOLOGICAL UNIVERSITY
Std 12 -
SECONDARY EDUCATION BOARD
Std 10 -
SECONDARY EDUCATION BOARD
Similar Profiles
Muhammad ZeeshanMuhammad Zeeshan
Customer Service Officer at On The Run (OTR)Customer Service Officer at On The Run (OTR)
Rana MohammadsakirRana Mohammadsakir
Casual Team Member at On The Run Pty Ltd(OTR)Casual Team Member at On The Run Pty Ltd(OTR)
SUMANTH SHETTYSUMANTH SHETTY
Assistant Store Manager at ON THE RUN(OTR)Assistant Store Manager at ON THE RUN(OTR)