Minh Cong (Jamie) Khuong
Arncliffe
Summary
Customer service-focused Restaurant Team Leader with strong expertise and content knowledge of cocktails, beer, fine wines and spirits. Experienced in improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Sofitel Adelaide
04.2023 - Current
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Food and Beverage Team Leader
Harbour Rocks Hotel
03.2022 - 01.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Head Bartender
Harbour Rocks Hotel
08.2021 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Bartender
Harbour Rocks Hotel
12.2020 - 08.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Mentoring Scholarship Student
Blue Mountains International Hotel Management School
01.2020 - 04.2020
- Help and mentoring year 1 students in improving their F&B skills during their front of house program.
- Take responsibility of managing students when instructors not in the outlets.
- Opening, operating and closing School's food and beverage outlets.
Education
Bachelor of Business - Hotel And Resort Management
Blue Mountains Int. Hotel Management School
Leura, NSW04.2021
Skills
- Menu Pricing and Writing
- Restaurant Operation
- Standard Operating Procedures Maintenance
- Storage Organization
- Managing Reservations and Large Parties
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Certification
NSW Responsible Service of Alcohol
Referees
Mr. Sooraj Makhija
Operations Manager
Hilton Cairns
sooraj.makhija@hilton.com
Ph. 0438 994 197
Ms. Silvia Kypriotis
General Manager
Harbour Rocks Hotel
silvia.kypriotis@accor.com
Ph. +61 415 226 845
Timeline
Food and Beverage Attendant
Sofitel Adelaide
04.2023 - Current
Food and Beverage Team Leader
Harbour Rocks Hotel
03.2022 - 01.2023
Head Bartender
Harbour Rocks Hotel
08.2021 - 03.2022
Bartender
Harbour Rocks Hotel
12.2020 - 08.2021
Mentoring Scholarship Student
Blue Mountains International Hotel Management School
01.2020 - 04.2020
Bachelor of Business - Hotel And Resort Management
Blue Mountains Int. Hotel Management School
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