Minh Hieu Nguyen
New Town,TAS
Summary
Compassionate Community Services Worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
Volunteer
Italian Day Centre
11.2023 - Current
- Assisted with special events and programs.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Volunteer
Ten Lives Op Shop
09.2020 - 11.2022
- Providing customer service to ensure an excellent shopping experience.
- Being a friendly face and a helpful point of contact for our customers
- Visual stock merchandising.
- Processing “new” stock and applying pricing.
- Keeping the store tidy & maintaining safe work practices.
- Sorting and preparing donated goods.
Administrative Assistant
JL Migration And Education
01.2022 - 12.2022
- Sorted and distributed office email and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Answer and response to customer's enquiries through phone and email.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Front of House Team Member
Cyclo Vietnamese Restaurant
08.2021 - Current
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Customer Service Assistant
PAPPARICH EXPRESS
04.2018 - 02.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Master of Professional Accounting -
University of Tasmania
Hobart, TAS12.2021
Bachelor of Marketing -
La Trobe University
Melbourne, VIC07.2019
Skills
- Supporting Daily Living Needs
- Appointment Organization
- Recordkeeping Proficiency
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Calm and Professional Under Pressure
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Volunteer
Italian Day Centre
11.2023 - Current
Administrative Assistant
JL Migration And Education
01.2022 - 12.2022
Front of House Team Member
Cyclo Vietnamese Restaurant
08.2021 - Current
Volunteer
Ten Lives Op Shop
09.2020 - 11.2022
Customer Service Assistant
PAPPARICH EXPRESS
04.2018 - 02.2020
Master of Professional Accounting -
University of Tasmania
Bachelor of Marketing -
La Trobe University
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