Minh Hieu Tran
North Melbourne,VIC
Summary
Proven leader with extensive experience in the food service industry, notably at Hooks At The Yarra, where I spearheaded operations to enhance efficiency and quality. Skilled in inventory control and team management, I excel in customer engagement, driving satisfaction through innovative solutions. Achievements include significantly improving service delivery and operational standards. Highly proactive manager with 5 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Hooks At The Yarra
07.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Supervisor
China Bar Buffet Burwood
02.2017 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Restaurant Waiter
China Bar Buffet Burwood
01.2015 - 02.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Hospitality Management - Restaurant Management
Box Hill Institute of TAFE
Melbourne, VIC06.2019
Associate of Hospitality Management - Hospitality Management
Box Hill Institute of TAFE
Melbourne, VIC06.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Shift Management
- Food Service Background
- Problem-Solving
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Hooks At The Yarra
07.2019 - Current
Supervisor
China Bar Buffet Burwood
02.2017 - 06.2019
Restaurant Waiter
China Bar Buffet Burwood
01.2015 - 02.2017
Bachelor of Hospitality Management - Restaurant Management
Box Hill Institute of TAFE
Associate of Hospitality Management - Hospitality Management
Box Hill Institute of TAFE
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