Minh Huy Nguyen
Cabramatta,NSW
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service with friendly and decisive approach to resolving challenges.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Becamex Hotel Thu Dau Mot
06.2018 - 09.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Resolved guest complaints by addressing issues with rooms promptly.
Personal Support Worker
My Grandmother
07.2018 - 06.2019
- Educated family members on best practices for supporting my loved one''s needs at home.
- Assisted my grandmother with daily living activities, running errands, and household chores.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted my grandmother in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Certificate III - Individual Support Worker
Skill Up Colleage
Cabramatta, NSW05.2024
High School Diploma -
Trinh Hoai Duc High School
Binh Duong, Viet Nam09.2013
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Hospitality services
- Oral and written communications
Certification
- Certificate III in Individual Support.
- High school diploma.
- Driver Licence.
- First aid and CPR.
- Certificate Training in Hospitality.
Hobbies
I enjoy listening motivational songs that fill me with energy and positivity, as well as pop ballads that help me relax unwind before sleeping. The motivational songs help me stay focused and motivated, while the pop ballads soothe my mind and body, preparing me for a good night's rest. Additionally, I love cooking or going out with my partner at the weekend. Cooking allows us to experiment with new receipts and enjoy a delicious meal together, while going out gives us the opportunity to explore new places and have fun together.
Languages
English
Professional Working
Chinese
Elementary
Timeline
Personal Support Worker
My Grandmother
07.2018 - 06.2019
Front Desk Supervisor
Becamex Hotel Thu Dau Mot
06.2018 - 09.2023
Certificate III - Individual Support Worker
Skill Up Colleage
High School Diploma -
Trinh Hoai Duc High School
- Certificate III in Individual Support.
- High school diploma.
- Driver Licence.
- First aid and CPR.
- Certificate Training in Hospitality.
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