Minh Khoi Nguyen
Inala,QLD
Summary
Results-driven supervisor with a proven record of improving customer satisfaction and ensuring compliance with health and safety regulations. Expertise in mentoring staff and optimizing team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
Roll'd
Springfield Central, QLD
10.2025 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored compliance with health and safety regulations, maintaining a clean work environment.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Member
Roll'd
Springfield Central, QLD
09.2025 - 02.2026
- Collaborated with team members to optimize workflow during peak hours for improved service delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Certificate IV Kitchen Management - Chef
Queensford College
Brisbane, QLD11-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4-5 staff members.
Certification
- CM - Certified Manager Certification
Languages
English
Professional Working
Interests
- Community Cleanup
- Participating in cultural exchange programs and homestays
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Gym Workouts
Timeline
Supervisor
Roll'd
10.2025 - Current
Team Member
Roll'd
09.2025 - 02.2026
Certificate IV Kitchen Management - Chef
Queensford College