Minh Long (Felix) Phan
Melbourne
Summary
Developed exceptional communication and organizational skills in medical office setting, looking to transition into new field. Skilled in managing administrative tasks and providing excellent customer service. Seeking role where these transferrable skills can contribute to team success and operational efficiency.
Overview
1
1
year of professional experience
Work History
Medical Front Office Receptionist
Ton-Nu Medical Centre
88 Alfrieda St, St Albans VIC 3021
12.2023 - 12.2024
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
Education
Bachelor of Vision Science/Master of Optometry - Optometry
Deakin University
75 Pigdons Rd, Waurn Ponds VIC 3216 03.2025 - Current
Skills
- Customer service
- Medical records management
- Patient scheduling
- Patient registration
- Medical billing
- Workflow optimization
- Payment collection
- Front desk operations
- Electronic medical records
- Medical terminology
- Paperwork coordination
- Telephone etiquette
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Bachelor of Vision Science/Master of Optometry - Optometry
Deakin University
03.2025 - Current
Medical Front Office Receptionist
Ton-Nu Medical Centre
12.2023 - 12.2024