Minh Quang Hoang
Melbourne,VIC
Summary
Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
Overview
5
5
years of professional experience
Work History
Business Analyst
Eastern & allied Pty Ltd
Sunshine, Vic
12.2022 - Current
- Working with front-end users to consult, analyze, and report the current system program needs to the IT manager.
- Developed documentation for project specifications and user manuals.
- Assisted in the implementation of new software solutions across departments.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
- Developed reports using SQL queries to track progress against key performance indicators.
Consultant
Eastern & Allied Pty Ltd
3020, Vic
12.2021 - 12.2022
- Respond to customer inquiries via phone, email, live chat, or in person.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints, and manage their concerns with empathy and efficiency.
- Collaborate with other departments to address customer needs.
- Report products to the head office.
- Determined consumer needs to provide products and services appealing to larger market.
Sale representatives
TJM Group Holdings
Altona, Vic
01.2021 - 12.2021
- Engaged customers to identify needs and recommend suitable products.
- Provided product demonstrations to educate customers on features and benefits.
- Developed and maintained strong relationships with key clients and stakeholders.
Education
Master of Science - Business Analytics
Kaplan Business
Melbourne10-2024
MBA - Project Management
Torrens University Australia
Melbourne, VIC02-2021
Bachelor of Science - Banking And Finance
Bac Ha International University
Hanoi07-2014
Skills
- Business analytics
- Project management
- Stakeholder engagement
- SQL reporting
- Data visualization
- Process improvement
- Team collaboration
- Analytical tool implementation
- Systems analysis
- Workflow Analysis
- Operations analysis
Timeline
Business Analyst
Eastern & allied Pty Ltd
12.2022 - Current
Consultant
Eastern & Allied Pty Ltd
12.2021 - 12.2022
Sale representatives
TJM Group Holdings
01.2021 - 12.2021
Master of Science - Business Analytics
Kaplan Business
MBA - Project Management
Torrens University Australia
Bachelor of Science - Banking And Finance
Bac Ha International University
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