Minh (Roy) Duong
Summary
I am an energetic and life-loving person who is always willing to help others. In my spare time, I enjoy reading books and watching the news to increase my knowledge. An individual who's hardworking and trustworthy and is willing to contribute a service-minded and dedicated attitude to a dynamic service team. Manage high-volume orders and complete assignments in order to satisfy customer demand and quality expectations. I work in a team and am always willing to assist colleagues.
Overview
7
7
years of professional experience
Work History
L'A Kitchen
Loan Anh Dang
2023.03 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted and seated guests to provide friendly and welcoming experience.
- Arranged tables and chairs for special occasions and events.
- Set up advertising signs and displays on shelves, counters and tables.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
Little Saigon Corner
Tra Nguyen
2020.03 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
HANDYMAN ASSISTANT
Precast Concrete
2022.04 - 2022.06
- Carried out day-to-day duties accurately and efficiently
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms
- Mixed, spread and patched concrete to specifications
- Adhered to safety and reporting procedures
- Monitored inventory of key tools and materials used at each project site to provide consistent availability
- Operated cargo lift
- Maintained tools and equipment in good working condition
- Set up and tested equipment in customer locations
- Inspected and tested equipment for conformance with specifications
TRAINEE
ROUNDER, Cafe All, Welcome Cafe
2021.03 - 2021.10
- Ensure exceptional guest experiences through attentive service
- Make and serve café beverages with speed, quality and consistency
- Excellent customer service
- Use of square POS system.
Rounder
Cafe All, The Gardens Club
2021.09 - 2022.02
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures
- Make and serve café beverages with speed, quality and consistency
- Process customer orders through the POS system
- Stepped into additional roles during busy times to boost coverage of important stations
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
- Increased machine efficiency by scraping and pre-washing dishes
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints
- Monitored food temperatures to comply with safety regulations
- Replenished products daily for optimal freshness and visibility
- Assisted customers with product selection by answering questions about food ingredients and nutritional value
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Welcome Cafe Supervisor
Hayley Miller
2019.02 - 2019.05
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Optimized profits by controlling food, beverage and labor costs.
KITCHEN HAND, Ben's Vietnamese & Chinese Restaurant
2020.01 - 2021.05
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Circulated kitchen area to receive work assignments and identify support tasks
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Plated hot meals and salads in aesthetically pleasing arrangements
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
BUTCHER ASSISTANT
Saigon
2015.12 - 2016.06
- Wrapped meat products
- Displayed meat on shelves
- Answered phone Assisted customers Unpacked deliveries
- Greeted and interacted with diverse customer base, serving needs on an individual basis
- Ground, cut and arranged various meat products for sale
- Wrote, printed and displayed signs for customer information
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
Education
Certificate - RSA Certificate
Clear To Work
QLD01.2023
High School Diploma -
Yeronga State High School
12.2019
High School Diploma -
Forest Lake Community
Brisbane, QLD07.2019
Skills
- Stocking and Replenishing
- Kitchen Support
- Food Preparation
- Cash Handling
- Payment Processing (POS system)
- Food Safety
- Meal Serving
- Customer service and support
- Strong computer skills
- Guest-Focused Cafe Service
- Materials Packing
- Dining and Amenity Recommendations
- Event Preparation
- Surface Work
- Room Preparation
- Explaining benefits
Languages
Vietnamese
Native or Bilingual
Timeline
L'A Kitchen
Loan Anh Dang
2023.03 - Current
HANDYMAN ASSISTANT
Precast Concrete
2022.04 - 2022.06
Rounder
Cafe All, The Gardens Club
2021.09 - 2022.02
TRAINEE
ROUNDER, Cafe All, Welcome Cafe
2021.03 - 2021.10
Little Saigon Corner
Tra Nguyen
2020.03 - Current
KITCHEN HAND, Ben's Vietnamese & Chinese Restaurant
2020.01 - 2021.05
Welcome Cafe Supervisor
Hayley Miller
2019.02 - 2019.05
BUTCHER ASSISTANT
Saigon
2015.12 - 2016.06
Certificate - RSA Certificate
Clear To Work
High School Diploma -
Yeronga State High School
High School Diploma -
Forest Lake Community
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