Min Hsuan Hong
Newtown,NSW
Summary
Experienced professional with over 13 years in the hospitality industry, transitioning to a new role as a Commercial Property Claims Officer at Suncorp. Completed a software development program at the Institute of Data (UTS) and served as an Assistant Trainer, demonstrating strong technical skills and effective communication abilities. Proven track record of delivering exceptional customer service and resolving issues efficiently in fast-paced environments. Possesses resilience, adaptability, and a collaborative mindset, essential for managing a portfolio of claims and ensuring outstanding service delivery to customers. Eager to leverage diverse skills and passion for helping others in the dynamic environment of commercial property claims management.
Overview
5
5
years of professional experience
Work History
Bar Manager
Morena
SYDNEY, NSW
03.2024 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Assistant Trainer
Institute of Data
SYDNEY, NSW
07.2023 - Current
- Lead engaging and interactive training sessions that cater to diverse learning styles, ensuring a thorough understanding of programming languages, development tools, and best practices.
- Provide hands-on guidance and mentorship, assisting learners in overcoming coding challenges, debugging issues, and project implementation.
- Deliver constructive feedback on code submissions, working closely with learners to identify areas for improvement and offering practical solutions.
Foster an inclusive and positive learning environment that encourages critical thinking, problem-solving, and creativity among learners. - Adapt teaching strategies based on learner feedback, ensuring that training materials are effective and aligned with the evolving needs of learners.
Assistant Venue Manager
The Barbershop
SYDNEY, NSW
03.2021 - 02.2023
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine
- Maintained high standards of customer service by staying up to date on bar and menuoptions and providing effective food recommendations for guests
- Maximized customer service by training staff, overseeing operations and resolving issues.
Bar Manager
General Chao
Chatswood, NSW
01.2019 - 03.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Education
Software Engineering Intensive - Information Technology
University of Technology Sydney, Insitute of Data
Sydney, NSW05-2023
Bachelor of Arts - English
Hsing Wu University of Technology
Taiwan 06-2010
Skills
- Programming
- Customer-Oriented
- Problem-Solving
- Full-stack development
- Stakeholder Communication
- Focused Attention to Detail
- Adaptability to tasks
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Bar Manager
Morena
03.2024 - Current
Assistant Trainer
Institute of Data
07.2023 - Current
Assistant Venue Manager
The Barbershop
03.2021 - 02.2023
Bar Manager
General Chao
01.2019 - 03.2020
Software Engineering Intensive - Information Technology
University of Technology Sydney, Insitute of Data
Bachelor of Arts - English
Hsing Wu University of Technology
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