Minh Le

• Created a culture of safety awareness among employees through regular presentations and communication on security issues.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

• Resolved customer problems and complaints.
• Reduced incoming call response time by implementing an effective call routing system.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Handled cash transactions and maintained sales and payments records accurately.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

Install, maintain and troubleshoot NBN HFC cable network and electronic components.

· Working in team to deliver timely installation of HFC (hybrid fibre coaxial) network components and products;

· Troubleshooting and fault-finding for network & electronic equipment errors using Isolation methods

· Analysing and maintaining NBN network performance using CATV spectrum analyser (VeEX 3000, Viavi VSE-1100).

· On call 24/7 for network outages.

· Monitoring and resolving intermittent faults.

· Aligning network amplifiers.

· Performing routine maintenance on HFC network.

· Aligning signal levels.

· Chasing interference and noise due to impairments.

· Replacing faulty devices in existing HFC network.

· MDUs and SDUs PCD installation

· Trenching and cable hauling

Pit Installation

· Installed NBN cable products

· Ran & hauled cables through existing infrastructures and roof-space

· Tested and ensured optimal signal level using VIAVI meter

· Identified & troubleshooted electronic faults

Provided customers with products training and guidance.