Minh Thi Do
Springvale South,VIC
Summary
Driven professional with extensive experience in customer service and cash handling, notably at Australia Post Office. Excelled in enhancing customer satisfaction and streamlining transactions, achieving efficient order processing and payment collection. Skilled in customer complaint resolution and data entry proficiency, consistently delivering exceptional guest services and improving sales through personalized service. Demonstrated ability to mentor staff and manage accounts effectively. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Australia Post Office
05.2013 - 01.2015
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Managed cash register transactions, maintaining accuracy and security at all times.
Cashier
Parkmore Fruit Shop
01.2009 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bar Attendant/waitresses
Sir Reception
08.2013 - 10.2014
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Bubble Tea Beverages
Juci4
01.2012 - 01.2014
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such bubble Tea, Smoothies and Juice.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Chandler Secondary College
Keysborough, VICSkills
- Customer Complaint Resolution
- Cash Handling
- Customer Service
- Guest Services
- Merchandise Restocking
- Payment Collection
- Product Knowledge
- Data Entry Proficiency
- Refund Handling
- Account Management
Languages
Vietnamese
Native or Bilingual
Timeline
Bar Attendant/waitresses
Sir Reception
08.2013 - 10.2014
Customer Service Cashier
Australia Post Office
05.2013 - 01.2015
Bubble Tea Beverages
Juci4
01.2012 - 01.2014
Cashier
Parkmore Fruit Shop
01.2009 - 01.2013
Chandler Secondary College
Similar Profiles
Nathan VuNathan Vu
Mail & Parcel Officer at Australia Post OfficeMail & Parcel Officer at Australia Post Office
NOREEN ABDULHAINOREEN ABDULHAI
RETAIL CUSTOMER SERVICES OFFICER at AUSTRALIA POST OFFICERETAIL CUSTOMER SERVICES OFFICER at AUSTRALIA POST OFFICE
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office