Minh Trang Ngo
Perth,WA
Summary
Versatile and creative professional with experience at a well-established business, excelling in customer service and floral design. Demonstrated ability to engage clients and fulfil custom orders, enhancing event aesthetics and satisfaction. Skilled in inventory management and client assistance, achieving a significant improvement in order processing efficiency and customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Worker
KFC
01.2022 - 06.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Florist
Bell Floral Design
03.2024 - 07.2024
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Utilized floral design techniques to craft unique floral arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Event Staff Member
Perth Event Design
03.2024 - Current
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Implemented event protocols to maintain safety and security of all attendees.
Education
Bachelor of Nursing - Nursing
Curtin University
Perth, WA2027
Skills
- Customer Service
- Positive attitude and enthusiasm
- Fast and efficient service worker
- Care and Handling Techniques
- Communication Skill
- Strong Teamwork
Certification
- NDIS Worker Screening Check
- Mask Fit Testing
- Hand Hygiene for clinical Healthcare Workers
- Manual Handling
- Basic Life Support (including C.P.R)
Timeline
Florist
Bell Floral Design
03.2024 - 07.2024
Event Staff Member
Perth Event Design
03.2024 - Current
Fast Food Worker
KFC
01.2022 - 06.2023
Bachelor of Nursing - Nursing
Curtin University
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