Minh Trang Ngo
Perth,WA
Summary
Versatile and creative professional with experience at a well-established business, excelling in customer service and floral design. Demonstrated ability to engage clients and fulfil custom orders, enhancing event aesthetics and satisfaction. Skilled in inventory management and client assistance, achieving a significant improvement in order processing efficiency and customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Staff Member
Perth Event Design
03.2024 - 12.2024
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Implemented event protocols to maintain safety and security of all attendees.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Florist
Bell Floral Design
03.2024 - 07.2024
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Utilized floral design techniques to craft unique floral arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
Fast Food Worker
KFC
01.2022 - 06.2023
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
Education
Bachelor of Nursing - Nursing
Curtin University
2027
Skills
- Customer Service
- Positive attitude and enthusiasm
- Fast and efficient service worker
- Care and Handling Techniques
- Communication Skill
- Strong Teamwork
Certification
- NDIS Worker Screening Check
- Mask Fit Testing
- Hand Hygiene for clinical Healthcare Workers
- Manual Handling
- Basic Life Support (including C.P.R)
Timeline
Event Staff Member
Perth Event Design
03.2024 - 12.2024
Florist
Bell Floral Design
03.2024 - 07.2024
Fast Food Worker
KFC
01.2022 - 06.2023
Bachelor of Nursing - Nursing
Curtin University
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