Mini Astuti

Work History

Wetballsofbali

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

Wetballsofbali

04.2014 - 10.2023

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Costumers first

Atithi Restaurant

08.2013 - 01.2014

Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
Assisted in the implementation of new policies and procedures designed to improve overall service quality within the hotel.
Facilitated smooth operations during events and functions, handling logistics and guest relations.
Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.